Band 2 Administrator

East Lancashire Hospitals NHS Trust; Lancashire; Sur place; GBP 20 000 - 22 000; Plein temps

Résumé du poste

East Lancashire Hospitals NHS Trust is seeking an Administration Assistant to provide reception and clerical support to the Treatment Room and Podiatry services. You will handle general enquiries, take messages, and assist with filing, photocopying and mail duties.

The role requires confidentiality, basic IT skills (Microsoft Office and EMIS), and the ability to work as part of a team or independently. DBS checks are required, and employees are supported with mandatory training and development

Qualifications

• GCSE English (minimum)
• Reception experience preferred
• Proficient with computer: Microsoft Office, EMIS
• Good communication and organisational skills
• Able to work independently and as part of a team

Responsabilités

• Provide general enquiry and reception service for patients, visitors, and staff.
• Undertake photocopying and other general clerical duties as required ensuring smooth running of the office administrative systems.
• Provide an efficient and effective message taking service in response to enquiries from patients, visitors, and staff.
• Deal with all aspects of incoming and outgoing mail, sorting, re-directing and directing to the correct department.
• Use a variety of office machinery including the photocopier and report any breakdowns.
• Responsible for issuing any aids and equipment including building wheelchairs and ensuring equipment is available.

Connaissances

Reception experience

Communication skills

Confidentiality

Formation

English GCSE

Outils

Microsoft Office

Excel

EMIS

Description du poste

The Administration hub work across the Pennine Lancashire footprint to provide Admin support to the Treatment Room and Podiatry services. The post holder will have an understanding of databases and inputting data. They will also be required to provide clerical support to staff as described in the job description. The post holder, whilst working as part of a team, may be working alone on a reception desk.

1. To provide a general enquiry and reception service for the team, for the patients, visitors, and staff.
2. To undertake photocopying and other general clerical duties as required ensuring smooth running of the office administrative systems.
3. To provide an efficient and effective message taking service in response to all enquiries from patients, visitors, and staff.
4. To deal with all aspects of incoming and outgoing, external, and internal mail. This includes sorting, re-redirecting and accurately directing to the correct department.
5. Use a variety of office machinery/equipment including the photocopier. Deal with any breakdowns with the office equipment and reporting them to the service departments as necessary.
6. Responsible for issuing any aids and equipment as necessary including the building wheelchairs.
7. Provide rapid response to various alarm systems, including nurse calls and accessible WC within the building, following protocols and any further actions as necessary.
8. Deal with complaints from the Service Users, directing the complaint to the appropriate person.
9. Ensure all compliments are recorded and shared with the Manager and staff.
10. Taking requests for repairs and passing on any requests to appropriate person/department.
11. To maintain confidentiality in all aspect of the duties.
12. To undertake any non-routine duties as identified by the line Manager.

Working for our organisation

When you walk through the door, one of the first things you'll notice is that this Trust is full of talented people. Not just in the fields of medicine, nursing or diagnostics but in every part of the organisation. We are professional and passionate people who are all working together in an open and supportive culture. We are committed to offering you a rewarding career and ensuring you feel a part of a flexible workforce that constantly seeks fresh ways of delivering the best care for our patients. We don't just look at you for who you are now; we look at you for who you could be in the future. We take training seriously, and encourage you to do the same. As a Trust we want to recruit, develop and retain skilled and motivated people to maintain a high performance culture.,

1. To meet and greet visitors to the department and ensure their appropriate reception
2. Handling of incoming calls (both internal and external) in a clear professional manner
3. Transferring calls to appropriate team member and/or taking messages
4. Make outgoing calls at the direction of other team members
5. To use Microsoft Outlook to enable communication to whole team

TRAINING AND DEVELOPMENT

1. To attend Trust Mandatory training
2. To participate in regular reviews and annual personal development reviews to identify training needs.
3. To participate in regular performance review and act on feedback

ORGANISATIONAL RESPONSIBILITIES

1. To maintain all records, ensuring that all documents are correctly filed.
2. To maintain confidentiality of the patient, staff, and the Trust at all times, both verbally and written.
3. To be aware of own and other's responsibilities in the relation to the Health and Safety at Work Act.
4. To use equipment and facilities in a competent and proper manner.
5. To report as soon as practical any hazards or defects and immediately take appropriate action.
6. Complete IR1's as appropriate
7. Collect and record information regarding own activities, working hours and mileage submitting this promptly.
8. Collaborate with team members to plan staff rotas, training activities and annual leave efficiently, ensuring baseline cover is maintained.
9. Promote people's equality, diversity and rights always ensuring privacy and dignity are maintained.

PROFESSIONAL RESPONSIBILITIES

1. To comply with Trust Policies and Procedures
2. Be aware of and work within the quality initiatives of the Trust
3. Be receptive of, and participate in new methods of working and any research, trials, or pilot studies for improvement of the service, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.

• English GCSE, Essential criteria
• Reception experience
• Able to use a computer (eg) microsoft, excel, EMIS, Evidence of dealing with confidential information
• Good communication skills
• Able to work independently

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.