Portering Services - Supervisor

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training provided

Job summary

East Lancashire Hospitals NHS Trust is seeking a dedicated Portering Supervisor to lead a team of porters across weekends and nights when managers are off duty. The role focuses on efficient patient and equipment transfers, first-class customer care, and ensuring adherence to service standards.

Applicants should have prior supervision experience, strong communication skills, and the ability to prioritise tasks in a busy acute hospital environment. Full training is provided.

Qualifications

• Education in basic numeracy and literacy; portering experience preferred.
• Able to lead and motivate a diverse staff group.
• Ability to delegate and prioritise workload.
• Good communication and teamwork.
• Physically fit with ability to perform heavy lifting.
• Flexible, reliable, approachable and committed.

Responsibilities

• Supervise porters on weekends and nights in absence of Portering Manager.
• Provide and maintain a high standard of customer care to staff and patients.
• Transfer patients and medical equipment safely using beds, trolleys and equipment.
• Assist with training and induction of new porters.
• Ensure compliance with Portering Service Standards and audit records.

Skills

Team leadership

Communication skills

Prioritisation

Delegation

Team player

Education

Basic numeracy & literacy

Job description

To provide and maintain a flexible, dedicated, comprehensive frontline support service to the staff and patients and provide a support service to other departments of the Trust. This involves undertaking a wide range of duties including moving and handling that enable the clinical and non-clinical departments to function effectively. The role will involve taking control of the Portering Service as a senior member at weekends and nights when the Managers are not on duty. To manage the staff in the absence of the Portering Manager. The post holder will work as part of a team to provide an efficient Portering service to the Trust. To provide and to contribute to, a first class customer care service to all users of the Trust. To transfer patients, medical equipment and associated medical sundries as delegated by line management by use of bed, chair, trolley etc. Ensure that the expectations of service users are met through the compliance with the Portering Service Standards. Ensure compliance with written procedures for all aspects of Portering Services, these forming the basis of Portering Service Standards and induction training., To manage the staff in the absence of the Portering Manager. To assist with training as necessary. The post holder will work as part of a team to provide an efficient Portering service to the Trust. To provide and to contribute to, a first class customer care service to all users of the Trust. To transfer patients, medical equipment and associated medical sundries as delegated by line management by use of bed, chair, trolley etc. To transfer furniture and assist in relocating equipment during office relocations and or new developments. To distribute and collect linen/laundry to designated locations as in agreed schedules. This includes soiled and infected linen. To undertake refuse collections of both clinical, specialists waste, confidential waste. To transfer furniture and equipment for disposal and general domestic waste on a daily basis. Collect, distribute and document for audit and security purposes specimens/bloods for pathology, including emergency collections and distributions as and when required by the service. Provide the exchange, transfer and testing of portable medical gas cylinders and document a record of the usage. Report any identifiable faults. Provide the exchange, transfer of manifold medical gas cylinders and document a record of the usage. Report any identifiable faults. Undertake driving duties as necessary in accordance with service needs. Undertake hospital mortuary duties in the measuring, transfer, preparation and documentation of the deceased, also the laying out of the deceased in the absence of mortuary personnel. Assist the police and ambulance with access to the mortuary. Ensure that the expectations of service users are met through the compliance with the Portering Service Standards. Attend training as required to meet statutory and service needs within the Portering Service. Ensure compliance with written procedures for all aspects of Portering Services, these forming the basis of Portering Service Standards and induction training. To attend incidents of fire in line with operational procedures. To provide an immediate on call response to Medical emergencies. Have responsibility for the safe and effective utilisation of equipment used by the Portering Service. As directed, assist newly appointed porters during the local induction phase, in awareness and familiarisation of the services provided and the processes that enable the service to function effectively, safely and securely. To ensure attendance, when scheduled at relevant training sessions provided by the Trust. To carry out staff appraisals. To assist in the case of a missing patient. To unlock hospital entrances in the unlikely event, if Security personnel are dealing with security incidents. Ensuring staff have access to hospital at 6am and hospital is locked down at 10pm In the event of the baby abduction being activated staff to assist Bed Management procedures daily at 8am, Monday to Sunday

An opportunity exists for a hard working, enthusiastic and motivated person to join the portering supervisory team. Applicants should have previous experience of supervising staff, and possess the necessary skills to be an effective supervisor. These include building an effective team, good communication skills, and ability to prioritize work, developing and motivating staff, and a basic knowledge of IT. This is a busy acute hospital and the supervisor will be required to manage a team of porters in the delivery of cost effective and customer focused service Full training opportunities are provided Flexibility is required in this busy department. Previous experience of working in a supervisory role is desirable, although full training will be given.

Qualifications and requirements

• Educated to a standard of basic numeracy and literacy, Previous portering experience, Able to lead and motivate a complex and busy range of both male and female staff
• Able to delegate and prioritise workload
• Ability to work as part of a team
• Have good communication skills
• Understand people, able to relate to staff, managers, patients and visitors
• Clean and Tidy appearance
• Punctuality / Good attendance record
• Motivated, Flexible, Approachable, Committed Enthusiastic and Reliable
• Physically fit (some heavy lifting involved)
• Pleasant and courteous manner

  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., One LSC stands for 'One Lancashire and South Cumbria' because there is one team serving Lancashire and South Cumbria in a joined-up way. It is run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are:

• Blackpool Teaching Hospitals NHS Foundation Trust
• East Lancashire Hospitals NHS Trust
• Lancashire and South Cumbria NHS Foundation Trust
• Lancashire Teaching Hospitals NHS Foundation Trust
• University Hospitals of Morecambe Bay NHS Foundation Trust

The core principles of One LSC are: by bringing services more closely together we can deliver the best service possible, eliminate duplication, ensure value for money, work across different organisations to benefit from being able to share common systems and processes.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment.

In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees.

Appointments will be made on merit.

Hours

37.5 hours per week worked in shifts over 7 days (nights/days/weekends).

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust.

Additional Details

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.