Enhanced Care Support Worker

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a compassionate care support worker to join the ward team. You will provide 1:1 patient support, assist with personal care and daily living activities, and contribute to person-centred care plans under the supervision of a registered nurse.

You will work with the MDT to ensure patient comfort, report changes promptly, and support patients and families with information and reassurance.

Qualifications

• Minimum of 6 months' work/volunteer experience in a care setting.
• NVQ Level II or higher in Health and Social Care, or QCF Diploma.
• Understanding of Data Protection Act and patient confidentiality.

Responsibilities

• Provide reassurance and support to patients and carers/family.
• Enable patients to participate in recreation and leisure activities.
• Assist with personal hygiene and appearance.
• Assist with eating, drinking and personal care.
• Support patients to achieve physical comfort and manage resources.
• Make written records under RN supervision.
• Recognise and respond to urgent and emergency situations.
• Provide escort for therapeutic leave for service users.
• May be required to move to another ward within the Trust.
• Give verbal reports on patient care and daily outcomes.
• Contribute to patient care during rehabilitation programmes.
• Provide 1:1 support to maintain patient safety.

Skills

Care experience

De-escalation

Interpersonal skills

Empathy

Education

NVQ Level II Health & Social Care

QCF Diploma Health & Social Care

Job description

The post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person centered plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of a RN., Providing 1:1 care Supporting with all aspects of Daily Living Provide appropriate activities to engage the patient To use knowledge to identify patients unmet needs. Have the ability to utilise de-escalation techniques in challenging scenarios as required,

Core responsibilities

• Provide reassurance and support to patients and carers/family
• Enable patients to participate in recreation and leisure activities
• Support/enable patients to maintain their personal hygiene and appearance
• Support/enable patients to eat, drink and maintain personal care
• Support/enable patients to achieve physical comfort
• Support/enable patients to manage their domestic and personal resources
• Make written records under the supervision of an RN
• Recognise and respond appropriately to urgent and emergency situations
• Provide escort for therapeutic leave for service users
• May be requested to move to another ward within the Trust
• Give verbal reports on patients care, needs and daily outcomes
• Contribute to the support of patients during programmes of care/rehabilitation
• Provide 1:1 support for patients to maintain safety

Communication and Relationship Skills

• Support individuals equality, diversity and rights
• Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times.
• Enable patients to maintain contacts in the community
• Maintain effective working relationships with the multidisciplinary team.

Interviewer information pack

• Provide verbal feedback to colleagues regarding patient presentation during for example, handover.
• To attend and participate in handovers
• Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic and reassuring manner

Analytical and Judgmental Skills

• Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader

Planning and Organisational Skills

• Work as part of a multi-disciplinary team in planning
• Undertake Safety and Security (SAS) duties if trained to do so.

Physical Skills

• Can undertake de-escalation techniques

Responsibilities for Policy and Service Development

• To work within Trust and local policies and procedures

Responsibilities for Finance

• Handle patient's cash and property in line with the Trust's Standing Financial Instructions

Responsibilities for HR Interviewer information pack

• May support student nurses and learners on the ward
• May participate in the internal induction and demonstration of own duties to new staff

Responsibility for Information Resources

• With support/guidance from the registered nurse can update patient records

Research and Development

• Participate in internal audits

Freedom to Act

• Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad idea of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.

Essential criteria

• Can demonstrate the skills and knowledge gained through a minimum of 6 months' work / experience (paid/unpaid) in a care setting, Currently hold a NVQ Level II or Higher in Health and Social Care or QCF Diploma in Health and Social Care., Demonstrates an understanding of the issues surrounding enhanced care, cognitive impairment and person centred care and recovery
• Understands their duties and responsibilities under the Data Protection Act with regard to patient confidentiality.

Desirable criteria

• Can demonstrate basic IT skills, Essential criteria
• Wider experience and diversity of care settings to ensure a variety of patient needs can be met
• Experience of updating electronic records
• Up to date or working knowledge of de-escalation techniques, Can demonstrate a clear commitment to the Trust values
• Can communicate effectively with a wide range of people, which includes patients, carers, nurses, Occupational therapists, Managers, doctors, external consultants (e.g. CQC, Audit).
• Has basic IT/keyboard skills, Ability to work flexibly as service requires including reasonable moves within the service

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute

secondary healthcare for the people of East Lancashire and Blackburn with Darwen. Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.