Security Response Officer

GuardPass Limited; Greater London; Hybrid; GBP 19,000 - 22,000; Full time

Job summary

CIS Security is seeking a Security Response Officer to cover shifts across sites in London. The role requires an SIA licence, patrols, and front-of-house duties with flexible hours and travel around London.

The position offers varied shifts including days, nights, and weekends, with site-related pay. You'll be part of a responsive team, delivering high-quality guarding and customer service, while maintaining professional conduct and strong communication across locations.

Qualifications

• SIA Licence required.
• Security and customer service experience is required.
• Good levels of customer service, communication both written & verbal at all times.
• Maintains working knowledge of the locations & security & safety for assigned areas.
• Flexible in the approach to daily duties - long periods of standing, patrolling, reception duties, access control, and lock ups.
• Be calm, professional, and confident under pressure and dealing with confrontational situations.
• Physically fit to complete patrols internally and externally and able to stand/patrol for extended periods.
• Must be able to travel in and around London areas.
• To have a smart appearance befitting the company.
• Be confident you are able to undertake 100% of all specific duties.
• Be able to provide all the documentation and vetting information requested.

Responsibilities

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative.
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner.
• Physically fit to complete patrols internally and externally and able to stand/walk during shift.
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems).
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.

Skills

SIA Licence

Customer service experience

Communication skills

Patrolling

Job description

CIS Security are looking for passionate, dedicated, and motivated individuals to join CIS Security’s Response Team, who are required to cover shifts throughout the company’s sites around London due to holiday, sickness, gaps, and ad-hoc work.

We require applicants to be SIA licenced and willing to work in Various Environments such as corporate, estates, offices, reception & front of house, which will be paid at Site Related Pay (minimum £14.80 to £16.50 depending on the site).

Flexibility and being able to travel around London is required for this position.

Information:

• Position: Security Response Officer
• Location: Various sites across London
• Pay Rate: Site Related Pay (£14.80 to £16.50)
• Hours: Average 24 hours per week
• Shifts: Various Shifts - Days, Nights & Weekends

Job Requirements:

• SIA Licence required
• Security and customer service experience is required
• Good levels of customer service, communication both written & verbal at all times
• Maintains working knowledge of the locations & security & safety for assigned areas
• Flexible in the approach to daily duties - long periods of standing, patrolling, reception duties, access control, and lock ups.
• Be calm, professional, and confident under pressure and dealing with confrontational situations
• Physically fit to complete patrols internally and externally and able to stand/patrol for extended periods
• Must be able to travel in and around London areas
• To have a smart appearance befitting the company
• Be confident you are able to undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to complete patrols internally and externally and able to stand/walk during shift
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.