Security Receptionist

Mitie; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious opportunity at the London Transport Museum, seeking a security professional to ensure a safe and welcoming environment for visitors. The role involves customer service, managing visitor access, and maintaining high standards of professionalism and security.

Benefits

Free Oyster Travel Pass

Qualifications

• Previous customer service experience essential.
• Ability to work independently and as part of a team.
• Strong interpersonal skills.

Responsibilities

• Provide high-level professional customer service.
• Manage visitor sign-in process and issue passes.
• Monitor CCTV and report suspicious activity.

Skills

Customer Service

Communication

Interpersonal Skills

Education

SIA Licence

First Aid at Work Course

Tools

Microsoft Office

CCTV

Job description

Job Overview

An exciting opportunity working in a prestigious location on the Transport for London account. The location is the London Transport Museum based in Acton, comprising a 24/7, 365-day operation that requires security support to ensure seamless, compliant access to the site. The role aims to provide staff and visitors with a best-in-class customer experience and a safe environment.

The role involves day shifts on a 4 on, 2 off pattern, working from 07:00 to 19:00, located at the museum reception. It offers benefits provided by Mitie, including a free Oyster travel pass usable during and outside work hours.

Job Purpose

• To deliver high-level professional customer service to clients' staff, contractors, and visitors.
• To engage effectively with museum management to understand daily activities and visitor needs.

• To manage visitor sign-in, issue passes, and direct visitors appropriately, verifying details.
• To ensure passes are returned and document the process.
• To be responsible for fire safety procedures and receive fire panel training.

• To introduce and promote best practices that motivate and maintain high standards of service.
• To monitor CCTV proactively for suspicious activity.
• To act as a role model, demonstrating standards expected by Mitie Security and fostering enthusiasm.
• To maintain a professional dress code representing Mitie and the client.

Principal Accountabilities

• Deliver quality service and positive interactions with TFL customers.
• Provide a welcoming environment, informing visitors about access control and emergency procedures.
• Answer phones and emails promptly and courteously, taking and passing messages accurately.
• Ensure accurate and timely communication of information to staff and visitors.
• Liaise with site management for smooth reception operations.
• Keep reception areas clean and tidy.
• Follow confidentiality policies.
• Maintain a professional appearance and a clutter-free reception desk.
• Conduct patrols to protect artifacts and prevent unauthorized access.

Responsibilities

Impression - Making the right impression every time

• Make a positive impression through friendly and professional interactions.
• Provide outstanding meet and greet services.
• Assist staff and visitors knowledgeably and charmingly.
• Answer calls professionally and proactively, using appropriate scripts.
• Offer personalized service, using names when suitable.
• Maintain an immaculate appearance in line with company policy.

Mindful - Always looking to improve

• Be aware of environmental impacts and seek waste reduction methods.
• Adhere to security procedures and regulations.
• Be trained and confident in emergency procedures, including fire and bomb evacuations.
• Take responsibility for your actions, understanding the bigger picture.

Precision – Delivers performance

• Sign in visitors following security protocols, offering directions.
• Report maintenance and security issues promptly.
• Follow QSHE procedures, reporting risks and incidents.
• Maintain high standards at the front of house.

Tenacity - Proactive, flexible, and adaptive

• Handle customer complaints calmly and empathetically.
• Anticipate and meet visitors' needs efficiently and consistently.

Knowledge, Skills & Experience

• Extensive knowledge of the LTM Acton site.
• Previous customer service experience essential.
• Excellent communication skills essential.
• Ability to work independently and as part of a team.
• Strong interpersonal skills.
• Ownership and pride in your reception area.
• Flexibility to adapt to changing needs.
• Ability to multitask professionally.
• Quick adaptability to new procedures and situations.

Essential

• SIA Licence
• Competent in Microsoft Office (Word, Excel, Outlook)
• Excellent timekeeping
• Ability to work under pressure and adapt to fluid situations
• Good teamwork and communication skills
• Smart appearance
• Experience with CCTV and Access Control Systems
• Accurate record-keeping and incident management skills
• Proactive approach
• Ability to follow instructions and processes
• Ability to interrogate CCTV for investigations
• Pass a 3-day First Aid at Work course

Desirable

• CCTV License – Public Space Surveillance Awareness
• Knowledge of GDPR regulations
• Flexible and adaptable attitude