Night Receptionist

Hyatt Hotels Corporation; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Hyatt Hotels as a Night Receptionist at the Hyatt Regency London Blackfriars. You will be responsible for welcoming guests, managing check-in/check-out processes, and ensuring guest satisfaction. This role offers opportunities for career advancement and numerous employee benefits, including discounted stays and complimentary nights across Hyatt Hotels worldwide.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Uniform provided and laundered free of charge

Headspace membership

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office within the luxury segment preferred.
• Strong communication skills.
• Familiarity with hotel management software.

Responsibilities

• Provide a warm welcome to all guests.
• Perform the check-in and check-out processes efficiently.
• Coordinate with housekeeping and other departments.

Skills

Communication skills

Proficient computer skills

Tools

Hotel management software

Job description

Duties and responsibilities related to the Night Receptionist role

1. Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
2. Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
3. Handle the check-out process, including billing, payments, and feedback collection.
4. Coordinate with housekeeping to ensure rooms are ready for new arrivals.
5. Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

About you

Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills, familiarity with hotel management software, and proficient computer skills are ideal.

About Hyatt Regency London Blackfriars

Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank, and a short stroll from St. Paul’s Cathedral, the Tate Modern, and South Bank. The Grade II-listed five-star hotel is steeped in regal history, residing on the former grounds of King Henry VIII's Bridewell Palace. The hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 2 restaurants, and 1 signature bar.

Benefits of being a Night Receptionist

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you and your family and friends from day one
• Free meals on duty
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
• Uniform provided and laundered free of charge
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities with clear career advancement paths across Hyatt Hotels worldwide

At Hyatt, we care for people so they can be their best. Our values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining Hyatt means becoming part of a global family with over 1250 hotels in more than 76 countries, recognized as a Great Place to Work!

We are committed to diversity, equity, and inclusion, celebrating every individual's unique background and identity.

Join us in making travel more human, connected, and sustainable. Every role matters, and your individuality is valued. Hospitality is more than a job—it's a career for caring people.

Next steps: Apply today for the Night Receptionist role and begin your journey with Hyatt Hotels!

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