Security Operations Manager

First Response Group Ltd; Milton Keynes; On-site; GBP 52,000 - 78,000; Full time

Job summary

First Response Group Ltd is seeking a Security Operations Manager for the Southern Region of the UK, overseeing security, cleaning, and reception services. You will drive staffing, monitor KPIs, and coordinate across contracts to deliver consistent high-quality service.

Responsibilities include workforce planning, site audits, and end-to-end employee lifecycle management, with a strong emphasis on training, licensing, and regulatory compliance, while maintaining excellent client relationships.

Qualifications

• Experience leading security operations across multiple sites.
• Proven ability to recruit and onboard staff effectively.
• Experience handling attendance, disciplinary, and performance matters.
• Hold a full UK driving licence and a valid SIA Front Line Licence.

Responsibilities

• Lead day-to-day security, cleaning, and reception services across contracts, ensuring staffing and KPIs meet standards.
• Plan workforce and allocate resources to fulfill contractual requirements and contingency plans.
• Visit sites, perform audits, and drive service quality across all areas.
• Oversee end-to-end employee lifecycle, including recruitment, onboarding, development, and succession planning.
• Manage employee relations, probation reviews, and performance-improvement processes.
• Ensure staff training, licences, and right-to-work documentation are current.
• Maintain compliance with policies, risk assessments, and regulatory requirements.
• Foster strong client relationships through regular meetings and proactive service improvements.

Skills

Security operations management

Recruitment & onboarding

Attendance management

Performance management

Driving licence

SIA Front Line Licence

Flexible working hours

Job description

Job Description

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Lead the day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring all locations are appropriately staffed, operationally effective, and consistently meet agreed service standards, KPIs, and SLAs.

Maintain effective workforce planning and resource allocation to ensure contractual requirements are met, implementing contingency plans to minimise service disruption and responding promptly to operational issues, emergencies, and client requests.

Conduct regular site visits, audits, and quality assurance checks to monitor performance, identify areas for improvement, and drive operational excellence across all service areas.

Oversee the full employee lifecycle, including recruitment, selection, onboarding, induction, retention, performance management, attendance monitoring, employee development, and succession planning, ensuring teams remain engaged, motivated, and capable of delivering high-quality services.

Manage employee relations matters in line with company policies and procedures, including probation reviews, performance improvement plans, disciplinary investigations, absence management, and return-to-work processes.

Ensure all personnel are suitably trained, qualified, licensed, and competent to perform their duties, maintaining accurate records of training, certifications, right-to-work documentation, and professional licences.

Maintain robust compliance across all contracts by ensuring assignment instructions, risk assessments, policies, procedures, and statutory documentation remain accurate, up to date, and fully aligned with client, company, and legislative requirements.

Develop and maintain strong client relationships through regular communication, operational review meetings, and proactive engagement, ensuring concerns are resolved promptly and opportunities for service enhancement are identified and implemented.

• Previous experience managing security operations across multiple sites..


• Experience managing recruitment and employee onboarding.


• Experience dealing with attendance management, disciplinary matters and performance management.


• Full UK driving licence.


• Valid SIA Front Line Licence


• Flexible approach to working hours.

We are seeking a Security Operations Manager who will play a pivotal role within our management team, overseeing security operations across the Southern Region of the UK. The Security Operations Manager will provide strategic leadership and direction, ensuring the delivery of high-quality security services while maintaining the highest standards of operational performance, customer satisfaction, and regulatory compliance.

The role is responsible for managing regional security teams, workforce planning, contract delivery, and resource allocation, while driving continuous improvement initiatives and implementing company policies. The successful candidate will ensure rigorous adherence to quality, health and safety, and security industry standards, fostering a culture of professionalism, accountability, and operational excellence across all sites and services.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.