Security Operations Manager

First Response Group; Pangbourne; In loco; GBP 55.000 - 90.000; Tempo pieno

Descrizione del lavoro

First Response Group is seeking a Security Operations Manager to lead security, cleaning, and reception services across the Southern Region of the UK, ensuring staffing, KPIs, and SLAs are consistently met. You will drive workforce planning, contract delivery, and continuous improvement while maintaining health, safety, and regulatory standards.

The role requires overseeing recruitment, onboarding, training, and employee relations, plus building strong client relationships through proactive

Competenze

• Previous experience managing security operations across multiple sites.
• Experience managing recruitment and employee onboarding.
• Experience dealing with attendance management, disciplinary matters and performance management.
• Full UK driving licence.
• Valid SIA Front Line Licence
• Flexible approach to working hours.

Mansioni

• Lead the day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring locations are staffed and meet KPIs and SLAs.
• Maintain effective workforce planning and resource allocation to meet contractual requirements with contingency plans for disruption.
• Conduct site visits, audits, and quality assurance checks to monitor performance and drive operational excellence.
• Oversee recruitment, onboarding, induction, retention, and performance management to keep teams engaged.
• Manage employee relations in line with policies, including probation reviews and absence management.
• Ensure training, licenses, and right-to-work documentation are current and compliant.
• Maintain robust contract compliance with up-to-date assignment instructions, risk assessments, and policies.
• Develop strong client relationships through regular communication and reviews, driving service enhancements.

Conoscenze

Security leadership

Workforce planning

Contract management

Quality assurance

Stakeholder communication

Descrizione del lavoro

We are seeking a Security Operations Manager who will play a pivotal role within our management team, overseeing security operations across the Southern Region of the UK. The Security Operations Manager will provide strategic leadership and direction, ensuring the delivery of high-quality security services while maintaining the highest standards of operational performance, customer satisfaction, and regulatory compliance.

The role is responsible for managing regional security teams, workforce planning, contract delivery, and resource allocation, while driving continuous improvement initiatives and implementing company policies. The successful candidate will ensure rigorous adherence to quality, health and safety, and security industry standards, fostering a culture of professionalism, accountability, and operational excellence across all sites and services.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.

About the Role

• Lead the day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring all locations are appropriately staffed, operationally effective, and consistently meet agreed service standards, KPIs, and SLAs.
• Maintain effective workforce planning and resource allocation to ensure contractual requirements are met, implementing contingency plans to minimise service disruption and responding promptly to operational issues, emergencies, and client requests.
• Conduct regular site visits, audits, and quality assurance checks to monitor performance, identify areas for improvement, and drive operational excellence across all service areas.
• Oversee the full employee lifecycle, including recruitment, selection, onboarding, induction, retention, performance management, attendance monitoring, employee development, and succession planning, ensuring teams remain engaged, motivated, and capable of delivering high-quality services.
• Manage employee relations matters in line with company policies and procedures, including probation reviews, performance improvement plans, disciplinary investigations, absence management, and return-to-work processes.
• Ensure all personnel are suitably trained, qualified, licensed, and competent to perform their duties, maintaining accurate records of training, certifications, right-to-work documentation, and professional licences.
• Maintain robust compliance across all contracts by ensuring assignment instructions, risk assessments, policies, procedures, and statutory documentation remain accurate, up to date, and fully aligned with client, company, and legislative requirements.
• Develop and maintain strong client relationships through regular communication, operational review meetings, and proactive engagement, ensuring concerns are resolved promptly and opportunities for service enhancement are identified and implemented.

Requirements

• Previous experience managing security operations across multiple sites..
• Experience managing recruitment and employee onboarding.
• Experience dealing with attendance management, disciplinary matters and performance management.
• Full UK driving licence.
• Valid SIA Front Line Licence
• Flexible approach to working hours