Security Operations Manager

First Response Group; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

First Response Group is seeking a Security Operations Manager to lead security, cleaning, and reception services across multiple contracts in the Southern UK region. You will ensure staffing, operational effectiveness, and adherence to KPIs and SLAs while driving continuous improvement and regulatory compliance.

The role emphasizes workforce planning, risk management, and strong client engagement to deliver high-quality services across all sites.

Qualifications

• Experience leading security operations across multiple sites.
• Experience managing recruitment and employee onboarding.
• Experience dealing with attendance management, disciplinary matters and performance management.
• Hold a Full UK driving licence.
• Hold a valid SIA Front Line Licence.
• Flexible approach to working hours.

Responsibilities

• Lead day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring staffing, operational effectiveness and KPIs meet agreed standards.
• Maintain workforce planning and allocate resources to meet contractual requirements, with contingency plans to minimise disruption.
• Conduct regular site visits, audits, and quality assurance checks to monitor performance and drive operational excellence.
• Oversee the full employee lifecycle including recruitment, onboarding, retention, performance management, attendance monitoring and development.
• Manage employee relations in line with company policies (probation, PIP, discipline, attendance and return-to-work processes).
• Ensure personnel are trained, licensed, and records are maintained for compliance and licensing.
• Maintain robust compliance across contracts with up-to-date assignment instructions, risk assessments, policies and statutory documentation.
• Develop and maintain client relationships through regular communication and review meetings to identify improvements.

Skills

Security operations

Recruitment & onboarding

Attendance & performance management

Full UK driving licence

SIA Front Line Licence

Flexible working hours

Job description

About the Role

We are seeking a Security Operations Manager who will play a pivotal role within our management team, overseeing security operations across the Southern Region of the UK. The Security Operations Manager will provide strategic leadership and direction, ensuring the delivery of high-quality security services while maintaining the highest standards of operational performance, customer satisfaction, and regulatory compliance.

The role is responsible for managing regional security teams, workforce planning, contract delivery, and resource allocation, while driving continuous improvement initiatives and implementing company policies. The successful candidate will ensure rigorous adherence to quality, health and safety, and security industry standards, fostering a culture of professionalism, accountability, and operational excellence across all sites and services.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.

Job Opportunity

Lead the day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring all locations are appropriately staffed, operationally effective, and consistently meet agreed service standards, KPIs, and SLAs.

Maintain effective workforce planning and resource allocation to ensure contractual requirements are met, implementing contingency plans to minimise service disruption and responding promptly to operational issues, emergencies, and client requests.

Conduct regular site visits, audits, and quality assurance checks to monitor performance, identify areas for improvement, and drive operational excellence across all service areas.

Oversee the full employee lifecycle, including recruitment, selection, onboarding, induction, retention, performance management, attendance monitoring, employee development, and succession planning, ensuring teams remain engaged, motivated, and capable of delivering high-quality services.

Manage employee relations matters in line with company policies and procedures, including probation reviews, performance improvement plans, disciplinary investigations, absence management, and return-to-work processes.

Ensure all personnel are suitably trained, qualified, licensed, and competent to perform their duties, maintaining accurate records of training, certifications, right-to-work documentation, and professional licences.

Maintain robust compliance across all contracts by ensuring assignment instructions, risk assessments, policies, procedures, and statutory documentation remain accurate, up to date, and fully aligned with client, company, and legislative requirements.

Develop and maintain strong client relationships through regular communication, operational review meetings, and proactive engagement, ensuring concerns are resolved promptly and opportunities for service enhancement are identified and implemented.

Essential Skills

• Previous experience managing security operations across multiple sites..


• Experience managing recruitment and employee onboarding.


• Experience dealing with attendance management, disciplinary matters and performance management.


• Full UK driving licence.


• Valid SIA Front Line Licence


• Flexible approach to working hours.