Security Operations Manager

ZipRecruiter; Glasgow; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading company is seeking a Security Operations Manager to oversee operations within their Security department, focusing on client satisfaction and service delivery. The ideal candidate will hold a SIA Licence, have solid operational planning experience, and be passionate about the Private Security Industry. This is a full-time role with competitive remuneration and opportunities for professional development.

Benefits

Bonus based on company performance

Funded ongoing professional development

Company mobile phone

Qualifications

• SIA Door Supervisor Licence and First Aid qualification mandatory.
• Experience in a senior role within Private Security Industry required.
• Passionate about improving standards and developing professionally.

Responsibilities

• Oversee operations of the Security department focusing on clients.
• Act as the 'On-Call Contact' for staff issues.
• Identify training needs for frontline staff and implement strategies.

Skills

Operational planning and delivery

Mentoring staff

Communication

Flexible and adaptable

Education

SIA Door Supervisor Licence

First Aid qualification

Level 4 Diploma in Spectator Safety

Level 5 Award in Crowd Safety Management

Tools

Microsoft Word

Excel

Google Suite

Job description

Job Description

Role

Security Operations Manager

Reporting To

Managing Director

Working Hours

40hrs per week Thursday - Monday

Approximately 28hrs Frontline Service Delivery / 12hrs Operational Planning per week

Days off Tuesday & Wednesday

Remuneration

£32.5k - £37.5k (Dependant on experience & current qualifications)

Bonus based on company performance

Funded ongoing professional development

Company mobile phone

Job Specification

As Security Operations Manager you will;

• Oversee operations within the company’s Security department, focusing primarily on our week-week clients such as live music venues and private event spaces.

• Set an example in the delivery of high-quality Security Operations in frontline delivery.

• Act as the "On-Call Contact" for out of office hours staff issues two days per week.

• Liaise on a weekly basis with clients, building rapport and trust through proactive service delivery.

• Identify learning needs for frontline staff, and implement strategies to target gaps in knowledge and experience.

• Oversee completion of weekly rotas, feedback reports, and meetings with staff and clients.

• Work with our Business Support team to resolve queries from staff or clients.

• Approximately 28hrs per week will be spent on frontline service delivery, training staff members and ensuring the company’s values and policies are being adhered to. Frontline delivery hours may vary week-week depending on company need.

• Approximately 12hrs per week will be spent on Operational Planning. This will include building rotas, attending client visits and staff catch-ups, and providing updates to our weekly Operations Meeting with senior management. Operational Planning hours may vary week-week depending on company need.

Person Specification

Education, Qualifications, & Training

Mandatory:

• SIA Door Supervisor Licence
• First Aid qualification

Desirable:

• Level 4 Diploma in Spectator Safety
• Level 5 Award in Crowd Safety Management
• Full driving licence & access to personal vehicle.

Skills, Knowledge, & Competencies

Mandatory:

• Experience in a senior role within the Private Security Industry.
• Experience of operational planning and delivery within the Private Security Industry.
• Flexible and adaptable to different working environments.
• Experience of mentoring staff, providing feedback to assist in their development.
• Ability to communicate with different stakeholders at varying levels of seniority.
• Ability to write reports at a tactical and operational level.

Desirable:

• Experience of recruitment within the Private Security Industry.
• Knowledge of British Standard BS7858.
• Experience using workforce software.

Other

Mandatory:

• Passionate about improving standards within the Private Security Industry.
• Motivation to develop professionally, and willing to invest personal time in gaining industry recognised qualifications.
• Ability to utilise software packages such as Microsoft Word, Excel, Google Suite, etc.

Desirable

• Experience of undertaking CPD independently.

If you have any questions or would like to discuss the role prior to application, please contact [e-mail]