Security Operations Controller: CCTV & Patrol

Wilson James Ltd; London Borough of Hounslow; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Financial wellbeing support

Life assurance

Mental health & wellbeing support

Online GP services

Retail & lifestyle discounts

Cycle to Work scheme

Employee Referral scheme

Job summary

Wilson James Ltd, Feltham, London, is seeking an Operational Support Centre Controller on a permanent, full-time basis. The role involves guarding people and assets, patrolling, incident response and strict adherence to security protocols.

You will monitor CCTV, log incidents, and provide clear reports while working 4 on, 4 off days and nights. The position offers a competitive hourly rate and employee-owned culture.

Qualifications

• Hold a current DS SIA & CCTV Licence.
• Ability to think and act quickly in emergencies or under pressure.
• Deliver concise verbal and written reports when required.
• Maintain a high standard of personal presentation.
• Reliable with punctuality and attendance to support the team.
• Able to work as part of a team and adapt to shifts.
• Flexibility to work nights, weekends and public holidays.

Responsibilities

• Ensure the security, safety and well-being of all personnel and visitors.
• Monitor surroundings for suspicious activity using CCTV in the control room.
• Log HSSE issues to the correct estate representative.
• Follow procedures for fire prevention, patrols, traffic control and investigations.
• Provide calm, professional customer service and reporting.
• Monitor unreturned Mytags and escalate as needed.
• Maintain accurate control room logs and responsibilities.

Skills

DS SIA & CCTV Licence

Situational awareness

Clear verbal and written reporting

Professional presentation

Reliability and punctuality

Teamwork

Flexibility for shifts

Job description

Wilson James Ltd, Feltham, London, is seeking an Operational Support Centre Controller on a permanent, full-time basis. The role involves guarding people and assets, patrolling, incident response and strict adherence to security protocols.

You will monitor CCTV, log incidents, and provide clear reports while working 4 on, 4 off days and nights. The position offers a competitive hourly rate and employee-owned culture.