Operational Support Centre Controller

Wilson James; London Borough of Hounslow; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Financial wellbeing support

Life assurance

Mental health & wellbeing support

Online GP services

Retail & lifestyle discounts

Cycle to Work scheme

Employee Referral scheme

Job summary

Wilson James Ltd, Feltham, London, is seeking an Operational Support Centre Controller on a permanent, full-time basis. The role involves guarding people and assets, patrolling, incident response and strict adherence to security protocols.

You will monitor CCTV, log incidents, and provide clear reports while working 4 on, 4 off days and nights. The position offers a competitive hourly rate and employee-owned culture.

Qualifications

• Hold a current DS SIA & CCTV Licence.
• Ability to think and act quickly in emergencies or under pressure.
• Deliver concise verbal and written reports when required.
• Maintain a high standard of personal presentation.
• Reliable with punctuality and attendance to support the team.
• Able to work as part of a team and adapt to shifts.
• Flexibility to work nights, weekends and public holidays.

Responsibilities

• Ensure the security, safety and well-being of all personnel and visitors.
• Monitor surroundings for suspicious activity using CCTV in the control room.
• Log HSSE issues to the correct estate representative.
• Follow procedures for fire prevention, patrols, traffic control and investigations.
• Provide calm, professional customer service and reporting.
• Monitor unreturned Mytags and escalate as needed.
• Maintain accurate control room logs and responsibilities.

Skills

DS SIA & CCTV Licence

Situational awareness

Clear verbal and written reporting

Professional presentation

Reliability and punctuality

Teamwork

Flexibility for shifts

Job description

Operational Support Centre Controller

Permanent
Location: Feltham London
Hours: 4 on, 4 off days & nights - 06.30am-18.30pm-18.30pm-06.30am
Pay: £17.70 per hour

Join Our Team as a Operational Support Centre Controller!

Are you a vigilant and dedicated professional looking for a rewarding career in security? We are seeking a reliable and proactive Security Officer to help maintain a safe and secure environment for our staff, visitors, and assets. In this role, you will be responsible for monitoring premises, conducting patrols, responding to incidents, and ensuring that security protocols are upheld at all times. If you have strong observational skills, excellent attention to detail, and the ability to handle situations calmly and professionally, we would love to hear from you!

About the Role

As a Operational Support Centre Controller, you will be responsible for:

• Ensure the security, safety and well-being of all personnel, visitors, contractors, General Public that come to the assignment
• Monitor your surroundings for any suspicious activity whilst covering North Gate, Welcome Lane pods whilst in the Control Room using CCTV cameras.
• Log all reported HSSE issues to the correct representative within the estate.
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.
• Provide excellent customer service, and able to deal with situation in a calm and professional manner.
• Monitor all Mytag's which have not been returned and elevate to management.
• Ensure you are fully aware on your responsibilities whilst within the Control Room – logs are updated correct.

Why join us?

We are proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible. When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we are looking for:

• To hold a current DS SIA & CCTV Licence
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary
• Maintain a high standard of personal presentation
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• Able to demonstrate an ability to work as part of a team.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace. Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.