Security Operations Centre (Soc) Operator

Securitas UK; Waterlooville; On-site; GBP 24,000 - 32,000; Full time

Job summary

Securitas UK is seeking a vigilant and motivated dispatcher to support emergency services dispatch, monitor CCTV and alarm activations, and coordinate responses. You will handle mobile alarm callouts and welfare checks for officers and lone workers while maintaining confidentiality and professionalism across rapid, high-pressure situations.

Candidates should demonstrate strong English communication, excellent customer service, and a flexible approach to nights, days, weekends, and holidays.

Qualifications

• The right to work in the UK with a 5-year history
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal communication in English for diverse audiences
• Ability to remain calm and make decisions under pressure
• High levels of integrity and professionalism when handling sensitive information
• Flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail
• Punctual, reliable and trustworthy in all tasks

Responsibilities

• Dispatching emergency and security services when required
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations
• Managing mobile alarm callouts and coordinating responses
• Conducting welfare checks for officers and lone workers
• Monitoring gas detection and safety systems
• Prioritising critical alarms, including fire and lone worker activations
• Communicating with customers, colleagues, contractors and emergency services
• Escalating issues appropriately and ensuring timely resolution
• Handling sensitive and confidential information with professionalism and integrity

Skills

Customer service excellence

English communication

Calm under pressure

Integrity and professionalism

Flexible shift work

Organisational skills

Punctuality and reliability

Job description

Job Description

Your responsibilities will include:

• Dispatching emergency and security services when required
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations
• Managing mobile alarm callouts and coordinating responses
• Conducting welfare checks for officers and lone workers
• Monitoring gas detection and safety systems
• Prioritising critical alarms, including fire and lone worker activations
• Communicating with customers, colleagues, contractors and emergency services
• Escalating issues appropriately and ensuring timely resolution
• Handling sensitive and confidential information with professionalism and integrity

Please note - The responsibilities listed here aren’t the full picture - but they give you a good sense of the role.

What We’re Looking For

• The right to work in the UK with a 5-year checkable history
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels
• The ability to remain calm and make decisions under pressure
• High levels of integrity and professionalism when handling sensitive information
• A flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail
• A punctual, reliable and trustworthy approach to work

More Than a Job

At Securitas, your contribution is valued, your development is supported, and your future matters. If you can bring enthusiasm, professionalism, and a commitment to excellent service we want to hear from you.

Additional Information

See a different world with Securitas UK

Ready to make a difference?

You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.