Security officer -M&S Newcastle

Mitie; Newcastle upon Tyne; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Hourly wage

SIA licence renewal

Share scheme

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Job summary

M&S in Newcastle upon Tyne is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a calm, professional presence, protecting people, stores and products while delivering excellent service.

The role requires strong awareness and a warm, approachable attitude. You’ll work with store teams, stay vigilant in a fast-paced setting, and adapt to changing situations to keep everyone safe.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment.
• Provide welcoming store service while maintaining security.
• Prevent loss, respond to incidents and identify risks.
• Use store technology and body-worn cameras for incident management.
• Stay calm under pressure and act professionally in all situations.
• Work closely with colleagues to support operations and maintain high standards.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• -At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• -Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• -You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• -Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• -You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• -Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• -Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• -Previous security experience is preferred
• -A valid SIA licence is desirable, although not essential
• -Strong communication and interpersonal skills
• -A calm, confident and professional approach
• -A proactive mindset with the ability to make sound decisions quickly
• -A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

• -£13.58 per hour
• -Company-funded SIA licence renewal
• -Share Incentive Plan
• -Save As You Earn Scheme
• -Cycle to Work Scheme
• -Life Assurance
• -Childcare Voucher Scheme