Security Officer M&S Edinburgh

Mitie; City of Edinburgh; Sur place; GBP 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Résumé du poste

M&S is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues in a busy retail setting.

You will be a visible presence, combining strong awareness with a calm, professional approach while protecting people, stores and products. The role emphasizes customer service, incident response and teamwork in a fast-changing environment.

Qualifications

• Experience in a fast-paced retail environment preferred.
• Excellent customer service and professional communication required.
• SIA licence desirable but not essential.

Responsabilités

• Maintain a visible security presence to deter loss and protect staff and customers.
• Respond to incidents, support safety procedures and ensure safe store operations.
• Use store tech and body-worn cameras to aid incident management and reporting.

Connaissances

Customer service

Communication

Interpersonal skills

Calm under pressure

Team player

Adaptability

Proactive mindset

Decision making

SIA licence (desirable)

Description du poste

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

What we're looking for

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body‑worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.
• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

• £14.90 per hour
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme