Security Officer M&S Leeds White Rose

Mitie; Leeds; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer, Leeds White Rose, is hiring a Retail Security Officer for a part-time weekend role. You will protect customers, colleagues and stock while delivering friendly service.

The position covers Sundays and Mondays in a fast-paced retail environment where vigilance and calm under pressure are essential. You will be a visible presence, handle incident response, deter loss and use store tech and reporting tools to support safe operations.

Qualifications

• Previous security experience preferred
• SIA licence desirable but not essential
• Strong communication and interpersonal skills
• Calm, confident, professional approach
• Proactive mindset with quick decision making
• Genuine passion for customer service and safety

Responsibilities

• Create a safe, welcoming store environment and assist customers and colleagues
• Prevent loss and respond to incidents in a retail setting
• Identify risks and support safe ways of working in-store
• Use store technology and reporting tools to support operations and incident management
• Stay calm under pressure and act professionally in all situations
• Work closely with store colleagues to maintain high standards and teamwork
• Adapt to changing situations to support the store as needed

Skills

Customer service

Communication skills

Calm under pressure

Proactive mindset

Job description

Retail Security Officer –M&S

Location: M&S Leeds White Rose

Salary - £ 13.58 per hour

This is part time position for Sunday/Monday .

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £ 13.58 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme