Security officer - M&S (Simply Food)

Mitie Group plc.; Bebington, Bidston Moss; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Company-funded SIA licence renewal

20% colleague discount (after a period

Guaranteed 40+ hours per week

Job summary

Marks & Spencer is seeking a Security Officer to help create a safe, welcoming and secure shopping environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

You will be a visible presence in store, using body-worn cameras and reporting systems to support operations and incident management, and you’ll work closely with staff to maintain high standards of safety and service.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a safe, welcoming and secure store environment for customers and colleagues.
• Respond to incidents and prevent loss while protecting people and products.
• Be a visible, calm presence in the store to assist customers and colleagues.
• Operate store technology and reporting tools to support incident management.
• Stay professional and confident under pressure, adapting to changing situations.
• Work as part of the team to support store operations and safety procedures.

Skills

Security experience

Communication skills

Interpersonal skills

Calm under pressure

Customer service mindset

Job description

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Excellent Benefits

• £13.58 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan