Central Yorkshire Support Security Officer

Mitie; Leeds, Pudsey, Wakefield; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Life Assurance

Share Incentive Plan

Save As You Earn Scheme

Company-funded SIA licence renewal

Childcare Voucher Scheme

Job summary

Mitie is hiring a Central Yorkshire Support Security Officer to cover locations around Leeds including Brigate, Crown Point, White Rose, Moortown, Pudsey, Wakefield and surrounding areas. The role pays £15.15 per hour and requires a proactive, customer-focused approach to keep customers and colleagues safe.

You'll be a visible presence in-store, handle incidents calmly, use store tech for reporting, and work closely with colleagues to protect people, stores and products.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service mindset and ability to engage warmly with customers.
• Calm, confident, and professional approach under pressure.
• Proactive mindset with ability to make quick, sound decisions.
• Able to work as part of a team in a fast-paced retail environment.
• 5-year checkable work history within the UK.

Responsibilities

• Act as a visible, customer-facing security presence across multiple Leeds locations.
• Prevent loss, respond to incidents, and identify security risks.
• Use store technology and reporting tools to support incident management.
• Maintain high standards of safety and customer service in-store.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Customer service

Proactive mindset

Team player

Job description

Central Yorkshire Support Security Officer

Location: Leeds Brigate, Leeds Crown Point, Leeds White Rose, Leeds, Moortown, Pudsey, Wakefield & surrounding areas.

Salary - £15.15 per hour

Candidate must have own transport & be able to cover the advised locations

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

• £15.15 per hour
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme