Security officer -M&S Newcastle

Mitie Group plc.; Newcastle upon Tyne; Presencial; GBP 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

£13.58 per hour

Guaranteed 25 hours per week

25% colleague discount

SIA licence renewal funded

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Descripción de la vacante

Mitie Group plc. in Newcastle is seeking a Retail Security Officer to help protect customers, colleagues and stock at M&S. You will act with calm professionalism in a fast-paced retail setting, providing a friendly, supportive presence for shoppers and staff.

The role focuses on security incident response, prevention of loss, and a customer‑centric approach, using store technology and body‑worn cameras to ensure safe operations and a welcoming environment.

Formación

• Previous security experience preferred.
• SIA licence desirable, although not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.

Responsabilidades

• Maintain a visible, welcoming presence in store and assist customers and colleagues.
• Prevent loss, respond to incidents and support safety procedures.
• Utilise store technology including mobile reporting and body‑worn cameras to support operations.

Conocimientos

Customer service

Security experience

SIA Licence

Descripción del empleo

Retail Security Officer –M&S

Location: M&S Newcastle

Salary - £13.58 per hour

Guaranteed 25 hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour
• Guaranteed 25 hours per week
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme