Security Officer

Mitie; Doncaster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

Marks & Spencer in Doncaster is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. It’s a role for someone who stays calm under pressure, leads with professionalism and takes pride in delivering great service while protecting people and products.

This security position emphasizes customer service, situational awareness and the use of store technology. A valid SIA licence is desirable, with a 5-year checkable UK history required.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, though not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Five-year checkable UK work history.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in.
• Provide welcoming customer service while supporting colleagues.
• Help keep stores safe and secure; prevent loss and respond to incidents.
• Use store technology, including reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally in all situations.
• Work with store colleagues to maintain high standards and positive environment.
• Adapt to changing situations to support store operations.

Skills

Customer service

Communication

Calm under pressure

Team player

Proactive mindset

Job description

Location: Doncaster - Wheatley Hall Road

Salary - £13.58 per hour

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

Responsibilities

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You’ll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you’ll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You’ll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You’ll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you’ll always act professionally and confidently.
• Being a team player is crucial. You’ll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You’ll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe
• All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Benefits

• £13.58 per hour
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme