Security Officer – 12h Shifts, Customer‑Focused, Wagestream

OCS; Newcastle upon Tyne; On-site; GBP 27,000 - 36,000; Full time

Job summary

OCS UK & Ireland is seeking a dedicated Security Officer to maintain a safe, secure environment for visitors and staff while delivering excellent customer service on every shift.

This role involves 56 hours per week with 12-hour shifts on a rolling 3 days/3 nights roster. You will manage access, respond to incidents, uphold procedures, and remain visibly licensed (SIA) with a BS7858 clearance.

Qualifications

• BS7858 clearance is required.
• SIA Licence – Security Guard/DS/ CCTV where applicable.
• First aid qualification required.
• Customer service experience essential.
• Written and verbal communication to meet role deliverables.
• IT software experience (Word, Teams, Outlook).

Responsibilities

• Provide high levels of customer service and maintain confidentiality.
• Control access/egress to buildings and assist visitors appropriately.
• Stay aware of protest activity and respond/escalate as needed.
• Support staff, guests and contractors with information and directions.
• Follow operating procedures and participate in mandatory training.
• Maintain accurate logs and submit reports as required.

Skills

Customer service

Communication

IT literacy

Reliability

Teamwork

Flexible mindset

Education

First aid qualification

Tools

Word

Teams

Outlook

Job description

OCS UK & Ireland is seeking a dedicated Security Officer to maintain a safe, secure environment for visitors and staff while delivering excellent customer service on every shift.

This role involves 56 hours per week with 12-hour shifts on a rolling 3 days/3 nights roster. You will manage access, respond to incidents, uphold procedures, and remain visibly licensed (SIA) with a BS7858 clearance.