Retail security officers

Mitie Group plc.; Fazeley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension and life assurance schemes

Free uniform supplied

SIA re-licencing programme

Training and apprenticeships available

Job summary

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. Main duties include delivering industry leading customer service, patrolling the store, using CCTV to reduce crime and stock loss, reporting incidents, and liaising with store management and the police when required.

A polite greeting and professional appearance are essential.

Qualifications

• Experience in delivering customer service within a retail setting.
• Good communication skills, written and verbal.
• Willingness to follow site procedures and health and safety guidelines.

Responsibilities

• Deliver industry leading customer service.
• Be clean, tidy and properly dressed in full uniform.
• Deters violence and public order offences.
• Conduct store patrols and monitor CCTV.
• Report incidents and liaise with store management and police when required.

Skills

Customer service

Patrols

Communication

Attention to detail

Tech savvy

Team liaison

Education

SIA Licence

Tools

CCTV systems

Body Worn CCTV

Job description

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers

Main Duties

• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

Contracted hours

• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)