Security Officer

Mitie; Sefton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Up to £13 per hour (enhancement for管理要

Job summary

Mitie is recruiting a Security Officer for an M&S store in the UK. The role offers 15 hours per week with overtime, delivering safe, welcoming and secure shopping experiences for customers and colleagues.

You will stay calm under pressure, lead with professionalism and provide great service while protecting people, stores and products. A valid SIA licence is desirable, with a strong focus on customer engagement and incident response.

Qualifications

• Customer-focused individuals who stay calm under pressure.
• Confident, proactive and professional approach.
• Strong communication and interpersonal skills.
• Ability to make sound decisions quickly.
• Willingness to work flexible hours in a fast-paced retail environment.

Responsibilities

• Maintain a visible security presence in store and assist customers.
• Prevent loss, respond to incidents and identify risks.
• Support store operations and incident management.
• Use store technology for reporting and communications.
• Collaborate with colleagues to maintain high standards of safety and service.

Skills

Customer focus

Calm under pressure

Professional communication

Decision making

Team player

Education

SIA licence (desirable)

Tools

Mobile reporting systems

Body-worn cameras

Job description

Sunday & Monday - 15 hours a week + overtimes

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

• £13.58 per hour
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme
• Up to £13 per hour (inclusive of enhancement when performing management duties)