Security Officer

Abm Careers; Inverness; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Employee discounts at on-site Retailer

Cycle-to-work

On-site staff parking

Transport links

Full training

Online payslips

Uniform provided

Job summary

ABM Group in Inverness is hiring a Security Officer to provide a high-visibility security presence at Eastgate Shopping Centre, ensuring visitor and retailer safety while delivering exceptional customer service.

You will patrol, monitor alarms and CCTV, manage access control, and respond to incidents to maintain a safe, welcoming environment. Full-time permanent contract with 42 hours/week and weekend/bank holiday shifts.

Qualifications

• Valid SIA Door Supervisor Licence.
• Previous experience in a security role.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to remain calm and professional under pressure.
• Good observational and report-writing skills.
• Ability to work a flexible shift pattern, including weekends and bank holidays.
• Basic IT literacy.
• SIA CCTV license (desirable)

Responsibilities

• Carry out regular patrols of the shopping centre, service corridors, car parks, and external areas.
• Monitor and respond to alarms, incidents, and security breaches in a professional manner.
• Complete lock and unlock procedures for designated areas.
• Monitor CCTV systems in accordance with company procedures and current legislation.
• Challenge unauthorised persons and manage access control procedures.
• Support emergency response activities, including evacuations and incident management.
• Record and report all incidents accurately and in a timely manner.
• Deliver excellent customer service to visitors, retailers, contractors, and colleagues.
• Provide information, assistance, and directions to members of the public.
• Act as an ambassador for Eastgate Shopping Centre, ensuring a welcoming and professional environment.
• Support centre events and initiatives when required.
• Identify and report hazards, defects, and unsafe practices.
• Ensure compliance with all Health & Safety policies and procedures.
• Support emergency procedures, including fire and first aid incidents where trained.
• Maintain awareness of site emergency plans and business continuity arrangements.
• Liaise with emergency services and centre management as required.
• Complete detailed incident reports and documentation.
• Maintain accurate records of patrols, incidents, and daily activities.
• Use security systems and technology in line with company policies.

Skills

SIA licensed

Security experience

Communication skills

Customer service

Calm under pressure

Observation & reporting

Flexible shifts

IT literacy

CCTV operation

Tools

CCTV systems

Job description

Job Title: Security Officer

Location: Eastgate Shopping Center

Hours: 42 hours per week 4 on 4 off (including weekends and Bank holidays)

Hourly Rate: £14.02 Per Hour

Contract: Full Time Permanent

ROLE OVERVIEW AND PURPOSE

We are seeking professional, customer-focused Security Officers to join our team at Eastgate Shopping Centre, Inverness. The successful candidate will provide a highly visible security presence, ensuring the safety and security of visitors, retailers, contractors, and colleagues while delivering exceptional customer service.

As a Security Officer, you will play a key role in maintaining a safe, secure, and welcoming shopping environment, supporting daily operations, responding to incidents, and upholding the highest standards of service delivery.

Key responsibility

• Carry out regular patrols of the shopping centre, service corridors, car parks, and external areas.
• Monitor and respond to alarms, incidents, and security breaches in a professional manner.
• Complete lock and unlock procedures for designated areas.
• Monitor CCTV systems in accordance with company procedures and current legislation.
• Challenge unauthorised persons and manage access control procedures.
• Support emergency response activities, including evacuations and incident management.
• Record and report all incidents accurately and in a timely manner.
• Deliver excellent customer service to visitors, retailers, contractors, and colleagues.
• Provide information, assistance, and directions to members of the public.
• Act as an ambassador for Eastgate Shopping Centre, ensuring a welcoming and professional environment.
• Support centre events and initiatives when required.
• Identify and report hazards, defects, and unsafe practices.
• Ensure compliance with all Health & Safety policies and procedures.
• Support emergency procedures, including fire and first aid incidents where trained.
• Maintain awareness of site emergency plans and business continuity arrangements.
• Liaise with emergency services and centre management as required.
• Complete detailed incident reports and documentation.
• Maintain accurate records of patrols, incidents, and daily activities.
• Use security systems and technology in line with company policies.

Candidate requirements:

• Valid SIA Door Supervisor Licence.
• Previous experience in a security role.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to remain calm and professional under pressure.
• Good observational and report-writing skills.
• Ability to work a flexible shift pattern, including weekends and bank holidays.
• Basic IT literacy.
• SIA CCTV license (desirable)

Health & Safety Responsibilities:

• Conduct daily/weekly/monthly duties in line with the SIA license training courses to ensure the centre is safe and compliant in all aspect of health & safety
• Confident in complying with health & safety and fire prevention procedures
• Take an active role in emergency situations including Fire Warden tasks
• Oversee external contractor management to ensure they are working safely
• Always follow ABM Group and company policies and procedures
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

• Employee discounts at on-site retailers through our communication app
• Employee discounts at external retailers through Life Works
• Cycle-to-work scheme
• Free, on site staff parking and numerous transport links
• Great working environment with a relaxing team room for break times.
• Full and ongoing training
• Online payslips live before pay day and available to download. Also applies to P60
• Company uniform provided at no cost to employee