Dedicated Relief Security Officer

ABM; South Normanton; On-site; GBP 14,888 - 21,204; Part time

Benefits offered by this job

24/7 GP access for employees and families

Mental health support

Cycle to work scheme

Job summary

ABM is hiring for a Security role at McArthur Glen in East Midlands, United Kingdom. The position requires a professional and friendly demeanor, with responsibilities including visitor interaction, regular site patrols, and incident management. Candidates must possess a valid SIA and CCTV license, along with First Aid training. The role entails various shifts and offers competitive pay. Benefits include access to mental health support, fitness programs, and more.

Qualifications

• Professional attitude and helpful nature towards visitors.
• Ownership and escalation of tasks as needed.
• SIA and CCTV badges are essential.

Responsibilities

• Interact with visitors, delivering excellent customer service.
• Conduct regular patrols and ensure site security.
• Log non-conformances and emergencies during shifts.

Skills

Professional and courteous demeanor

Motivation and high ambition

Team-oriented approach

Ability to take ownership

SIA and CCTV license

First Aid Training

Job description

LOCATION: MCARTHUR GLEN - EAST MIDLANDS

SHIFT PATTERN: Various Monday-Sunday, 24 hours per week

PAY RATE: £13.10 per hour

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all sites are safe and non-threatening environment for all visitors/tenants
• Ensuring all incidents are managed in accordance with site policies and procedures
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training
• SIA and CCTV badges are required for the role

BENEFITS

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis