Security Officer

Mitie Group plc.; Inverness; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare Vouchers

Guaranteed hours

Job summary

Mitie Group plc. is hiring a Retail Security Officer for M&S in Inverness. You'll act as a visible in-store presence, deter theft, assist customers, and coordinate with colleagues to maintain a safe and welcoming environment.

The role requires calm under pressure, professionalism, and a proactive mindset. You’ll use store tech and body-worn cameras to support incident management while delivering excellent service.

Qualifications

• Previous security experience is preferred
• SIA licence desirable, not essential
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with quick decision-making
• Genuine passion for customer service and safety

Responsibilities

• Act as a visible store presence to deter theft and assist customers
• Prevent loss, respond to incidents, and identify risks
• Support safe ways of working and incident management
• Use store technology and body-worn cameras for reporting
• Stay calm under pressure and act professionally
• Team up with colleagues to maintain high standards

Skills

Security experience

SIA licence desirable

Communication

Calm under pressure

Professional approach

Customer service focus

Job description

Retail Security Officer -M&S

Location: Inverness

Salary - £13.58 per hour

Guaranteed 40+ hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.


• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.


• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.


• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.


• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.


• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.


• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred


• A valid SIA licence is desirable, although not essential


• Strong communication and interpersonal skills


• A calm, confident and professional approach


• A proactive mindset with the ability to make sound decisions quickly


• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £13.58 per hour


• Guaranteed 40+ hours per week


• 20% colleague discount (after a qualifying period)


• Company-funded SIA licence renewal


• Share Incentive Plan


• Save As You Earn Scheme


• Cycle to Work Scheme


• Life Assurance


• Childcare Voucher Scheme

#SecurityIND