Security Officer

Pan Pacific London; City Of London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Flexible Work Policy

Complimentary meals prepared daily

Job summary

Pan Pacific London is seeking a Security Officer to protect guests and property, patrol all floors, and respond to incidents with a calm, guest-focused approach. You will be a true ambassador, upholding the hotel’s standards and safety procedures.

You will monitor access, conduct routine safety checks, and log incidents while enforcing SOPs. Applicants must have the right to work in the UK and demonstrate professionalism and attention to detail.

Qualifications

• Experience in hotel or security operations preferred.
• Ability to stay calm under pressure and handle potentially difficult situations.
• Willingness to work in a guest-facing security role in a luxury hotel.

Responsibilities

• Patrol all floors.
• Carry out documented fire route patrols.
• Escort individuals acting undesirably off the premises per SOP.
• Verify associates entry and monitor visitor/contractor passes.
• Operate hotel locking systems and manage keys.
• Record lost property and initiate trace/investigation.
• Report hazards to safety to HODs.
• Update accident book and follow up on investigations.

Skills

Guest service

Patrol

Safety awareness

Access control

Professionalism

Tools

Locking systems

Job description

ABOUT YOU

We are looking for a passionate and guest-focused Security Officer to become a valued member of our outstanding hotel Security team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Security Officer in our Security Department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• To patrol all floors
• To carry out documented fire route patrols
• To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
• To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes
• To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed
• To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
• To report and inform HODs of any hazards to safety that comes to your notice
• To update the accident book, follow up on all accident investigations

YOUR BENEFITS WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

Eligibility

All applicants for the role of Security Officer must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.