Security Officer

Park Plaza; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Holiday entitlement: 30 days per year

Two free meals per day

Discounted hotel rates & 50% off for;家

Recommend a friend bonus - up to £750

Vitality at work - health & wellbeing

24/7 Employee Assistance Programme

Ride to Work Scheme

BenefitHub - retailer discounts

Free uniform dry cleaning

Rotas published two weeks in advance

Extensive career development

Job summary

Park Plaza is recruiting a Security Officer to help create a safe, welcoming environment for guests, visitors and team members across our London hotels. You will patrol public areas and back of house, monitor access points and respond promptly to incidents with discretion and professionalism.

A valid SIA Door Supervisor licence, experience in hospitality, strong English communication and a calm, proactive approach are essential.

Qualifications

• Hold a valid SIA Door Supervisor licence and have previous experience as a Security Officer, ideally within a hotel, hospitality or customer-facing environment.
• Have a good command of English, both verbal and written, with the confidence to communicate effectively with guests, visitors and colleagues.
• Demonstrate a calm, professional and proactive approach when responding to security incidents, emergencies and challenging situations.
• Be guest-focused, personable and adaptable, with excellent attention to detail and a commitment to maintaining the highest standards of safety and service.

Responsibilities

• Maintain a safe and secure environment for guests, visitors, colleagues and hotel assets through regular patrols and monitoring of front and back of house areas.
• Respond promptly to security, safety and emergency incidents, reporting breaches and supporting investigations when required.
• Build positive relationships with guests, providing a professional and welcoming presence while assisting with enquiries, directions and hotel information.
• Support the implementation of hotel security, health & safety, emergency and evacuation procedures, ensuring compliance at all times.
• Work collaboratively with hotel teams, agency staff, local authorities and emergency services to uphold security standards and support hotel operations.
• Accurately complete incident reports, identify opportunities to improve safety and security, and communicate effectively with relevant departments.

Skills

Guest service

Attention to detail

English comms

Security awareness

Job description

Join us as a Security Officer and help create a safe, secure and welcoming environment for our guests, visitors and team members at Park Plaza.

Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments.

Shift Pattern: 4 on 4 off (Day & Nights shifts)

Your Benefits

• Salary: £13.72 per hour
• Start with 30 days holiday per year (pro-rata) - incl. bank holidays
• Two free meals per day
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• Recommend a friend bonus - up to £750
• Vitality at work - health & wellbeing platform, incl. great gym discounts.
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• BenefitHub - Discounted prices at hundreds of major retailers
• Free uniform dry cleaning
• Rotas published at least two weeks in advance (if applicable)
• Extensive career development programmes
• And more...

Key Responsibilities As Our Security Officer

• Maintain a safe and secure environment for guests, visitors, colleagues and hotel assets through regular patrols and monitoring of front and back of house areas.
• Respond promptly to security, safety and emergency incidents, reporting breaches and supporting investigations when required.
• Build positive relationships with guests, providing a professional and welcoming presence while assisting with enquiries, directions and hotel information.
• Support the implementation of hotel security, health & safety, emergency and evacuation procedures, ensuring compliance at all times.
• Work collaboratively with hotel teams, agency staff, local authorities and emergency services to uphold security standards and support hotel operations.
• Accurately complete incident reports, identify opportunities to improve safety and security, and communicate effectively with relevant departments.

About You

• We are looking for a Security Officer who is passionate about delivering excellent service while maintaining a safe and secure environment and will:
• Hold a valid SIA Door Supervisor licence and have previous experience as a Security Officer, ideally within a hotel, hospitality or customer-facing environment.
• Have a good command of English, both verbal and written, with the confidence to communicate effectively with guests, visitors and colleagues.
• Demonstrate a calm, professional and proactive approach when responding to security incidents, emergencies and challenging situations.
• Be guest-focused, personable and adaptable, with excellent attention to detail and a commitment to maintaining the highest standards of safety and service.
• Share our values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care.

At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally.

We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background.

Park Plaza. Be part of it.