Security Officer

Mitie Group plc.; Gosport; On-site; GBP 16,000 - 23,000; Full time

Job summary

Waitrose Gosport is seeking a dedicated security professional to protect customers and colleagues and deter crime within the store.

You will patrol, monitor surveillance, complete incident reports, and liaise with management and authorities to maintain a safe shopping environment. A valid SIA licence and a strong customer-service orientation are essential.

Qualifications

• SIA licence (or have passed the relevant SIA training and hold valid certificates).
• Experience delivering Customer Service.
• Excellent communication skills, both written and verbal.
• Adaptable communication style for different people groups.
• Ability to work in a fast moving services business.
• Good attention to detail.

Responsibilities

• To protect customers and colleagues from physical and verbal abuse.
• To deter violence and public order offences.
• To patrol the store and other areas and undertake checks per site instructions.
• To deter theft (till snatchers, trolley push outs and other bulk thefts).
• Record incidents using SMART; inform store management.
• Deal with difficult situations safely and professionally.
• Be conversant with Electronic Article Surveillance tagging and complete checks.
• Monitor CCTV where appropriate; perform retrospective CCTV reviews focusing on shrinkage.
• Be clean, tidy, properly dressed in uniform with Sainsbury's name badge and valid SIA licence.
• Understand and implement Ways of Working and provide feedback to management.
• Liaise with Police and crime partnerships to reduce crime in store.
• Complete incident reports with observations and surveillance using SMART.
• Report all incidents by end of shift using SMART.
• Wear and activate BWCCTV per procedures.
• Identify and rectify safety risks per company policies.

Skills

SIA licence

Customer service

Communication skills

Attention to detail

Adaptable communication

Technology use

Job description

Waitrose Gosport
Pay: 14.05
Permanent
Full Time
S.I.A License Required

Main Duties

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley push outs and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year check-able employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential