Retail Security Officer

Mitie; Portsmouth; Vor Ort; GBP 15.000 - 21.000; Vollzeit

Zusammenfassung

Poundland Portsmouth is seeking a Security Officer to join our team. You will protect customers and colleagues, deter theft and violence, and perform patrols and checks across the store and surrounding areas.

A valid SIA licence and a 5-year verifiable history are required, with strong communication and a proactive approach to safety. In this full-time permanent role, you will wear the uniform, follow company procedures, and collaborate with store management and local partners to reduce crime

Qualifikationen

• SIA licence (Frontline Security, Door Supervision or Close Protection) or valid training with certificates.
• Five-year check-able employment/education history.
• Experience delivering customer service.
• Excellent written and verbal communication.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Proficient with technology and surveillance systems.

Aufgaben

• Deliver results meeting budget and service delivery requirements.
• Protect customers and colleagues from abuse and deter violence.
• Patrol store and other areas; conduct checks per site instructions.
• Deter theft; record incidents via SMART system and notify management.
• Maintain CCTV monitoring and CCTV reviews for shrinkage.
• Wear full uniform with valid SIA badge and complete reporting.
• Report incidents by end of shift and engage with police when needed.

Kenntnisse

Communication skills

Customer service

Adaptability

Jobbeschreibung

Poundland Portsmouth Commercial RoadPay: £13.05Full TimePermanent

S.I.A License Required

Main Duties

• To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley push outs and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year check-able employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential