Security Mobile Team Lead - Training, Performance & Ops

Mitie Group plc.; Northampton; On-site; GBP 19,000 - 25,000; Full time

Job summary

Mitie Group plc. is seeking a Security Mobile Team Leader to cover locations including Northamptonshire, Peterborough, Leicestershire and Coventry. The role is 42 hours per week at £15.94 per hour, with weekend work required and full UK driving and SIA guarding licences expected.

You will lead training and development for security officers and align with client security strategies. You will support the Operations Manager, manage officer performance, and help deliver SLA/KPI targets while

Qualifications

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a ‘can do' approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to medium level user.
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development.
• Full valid UK driving licence.
• Valid SIA guarding licence.

Responsibilities

• Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
• Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's
• To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.

Skills

Organisational skills

Time management

Professional appearance

Customer service

Verbal communication

Written communication

Teamwork

Resilience

Flexibility

IT literacy

Management apprenticeship intent

UK driving licence

SIA guarding licence

Job description

Mitie Group plc. is seeking a Security Mobile Team Leader to cover locations including Northamptonshire, Peterborough, Leicestershire and Coventry. The role is 42 hours per week at £15.94 per hour, with weekend work required and full UK driving and SIA guarding licences expected.

You will lead training and development for security officers and align with client security strategies. You will support the Operations Manager, manage officer performance, and help deliver SLA/KPI targets while