Security Manager

ISS World; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

ISS UK Limited is seeking a Security Manager to oversee day-to-day security services on site, ensuring contracts, SOPs and client policies are followed. You will manage incidents, lead teams, and drive continuous improvement across security operations while maintaining high safety and customer service standards.

The role reports to the Key Account Manager and focuses on incident management, stakeholder escalation, and performance against service levels within a corporate site in Birmingham.

Qualifications

• Previous supervisory or management experience within a security environment.
• Strong security background with a solid understanding of security operations.
• Valid SIA Front Line Licence.
• Security First Line Manager Level 3 Qualification or equivalent.
• Experience managing security incidents and stakeholder escalations.
• Knowledge of CCTV, access control, and intruder detection systems.
• Strong communication, leadership, and customer service skills.
• Government or corporate office security experience would be advantageous.

Responsibilities

• Lead day-to-day delivery of security services to meet contract requirements and service levels.
• Ensure compliance with Assignment Instructions, SOPs, Emergency Procedures, and client policies.
• Act as the first point of contact for incident management and escalate as needed.
• Monitor and manage CCTV, access control, intruder detection and related technologies.
• Conduct operational reviews and audits to identify risks and improvement opportunities.
• Manage staffing levels, support recruitment, address vacancies promptly.
• Lead, motivate, develop and support Security Officers and security personnel.
• Ensure licences, training and competency standards are maintained while promoting safety and customer service.

Skills

Security operations leadership

Incident management

Stakeholder management

Leadership

Communication

Customer service

Education

SIA Front Line Licence

Security First Line Manager Level 3 Qualification

Tools

CCTV systems

Access control systems

Intruder detection systems

Job description

We are seeking a Security Manager to take responsibility for the day-to-day delivery of security services, ensuring operational duties and agreed practices are carried out to the highest standards and to the satisfaction of the client.

Reporting to the Key Account Manager, you will be accountable for the local security operation and act as a key point of contact for security matters on site.

Job Description

We are looking for a strong security professional who can lead by example, manage incidents effectively, support operational excellence, and build positive relationships with clients and stakeholders.

You will play a critical role in ensuring compliance, maintaining service standards, and driving continuous improvement across the security function.

Key Responsibilities

• Lead the day-to-day delivery of security services to ensure contractual requirements and service levels are achieved.
• Ensure compliance with Assignment Instructions, Standard Operating Procedures (SOPs), Emergency Procedures, and Client Security Policies.
• Act as the first point of contact for incident management and ensure appropriate escalation to the Key Account Manager, client, and relevant stakeholders.
• Monitor and manage security systems, including CCTV, Access Control Systems, Intruder Detection Systems, and associated technologies.
• Conduct operational reviews and audits to identify risks and opportunities for improvement.
• Manage staffing levels, support recruitment activities, and ensure vacancies are addressed promptly.
• Lead, motivate, develop, and support Security Officers and wider security personnel.
• Ensure all team members maintain the required licences, training, and competency standards while promoting a positive culture focused on safety, compliance, engagement, and customer service.

Professional and Personal Competencies/Qualifications

• Previous supervisory or management experience within a security environment.
• Strong security background with a solid understanding of security operations.
• Valid SIA Front Line Licence.
• Security First Line Manager Level 3 Qualification or equivalent.
• Experience managing security incidents and stakeholder escalations.
• Knowledge of CCTV, access control, and intruder detection systems.
• Strong communication, leadership, and customer service skills.
• Government or corporate office security experience would be advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]