Relief Security Officers

ISS; Birmingham; On-site; GBP 17,000 - 25,000; Full time

Job summary

ISS is seeking a reliable Security Relief Officer to join our team in the United Kingdom. This role involves strengthening existing security provisions, covering planned and ad hoc shifts, and supporting rota vacancies, sickness and holidays.

You will patrol client sites, monitor access, respond to incidents, and assist visitors with professional service. The successful candidate will hold a valid SIA licence, have proven security experience, and demonstrate calm, proactive and customer-focused

Qualifications

• Valid SIA licence held and current.
• Proven experience in security or related field.
• Strong observational and communication skills.
• Ability to stay calm under pressure and handle emergencies.
• Excellent customer service and interpersonal skills.
• Knowledge of security protocols and procedures.
• Flexibility to work days, nights and weekends.

Responsibilities

• Protect the physical security of client premises.
• Conduct regular patrols.
• Respond promptly to alarms and incidents.
• Enforce access control and verify identities.
• Provide excellent customer service to visitors.
• Maintain detailed records of security activities.
• Collaborate with law enforcement and emergency services when needed.
• Promote a secure and safe working environment at client sites.
• Undertake induction and training as needed.
• Support rota vacancies and cover sickness/holidays.

Skills

Observational skills

Communication skills

Customer service

Interpersonal skills

Calm under pressure

Job description

We are seeking a reliable and vigilant Security Relief Officer to join our team. As a key member of our security provision, you will play an important role in safeguarding our client's sites and ensuring the safety of employees, visitors and assets. Relief Security Officers are required to strengthen existing teams and provide cover for both planned and ad hoc security requirements. This will include filling rota vacancies, providing cover for sickness and holidays, and supporting additional operational requirements. Shifts will be communicated in advance wherever possible. The successful candidate will be a reliable, flexible and approachable security professional, with a positive and proactive attitude.

The Role

• Responsible for the physical security of client premises
• Conduct regular patrols
• Respond promptly to alarms and incidents, taking appropriate action
• Enforce access control and verify the identity of individuals on-site
• Provide excellent customer service by assisting and guiding visitors
• Maintain detailed and accurate records of security-related activities
• Collaborate with law enforcement and emergency services when necessary
• Ensure high standards at all times, maintaining the professional image of ISS
• Undertake induction and training as needed
• Promote a secure and safe working environment at client sites

• Valid SIA licence
• Proven experience in security or related field
• Strong observational and communication skills
• Ability to remain calm under pressure and handle emergencies effectively
• Excellent customer service and interpersonal skills
• Knowledge of security protocols and procedures
• Flexibility to work various shifts, including days, nights and weekends

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.