Security Customer Service Officer

TN United Kingdom; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Security Customer Service Officer in the vibrant Gyle Shopping Centre. This role offers a unique blend of security and customer service responsibilities, ensuring the safety and welfare of visitors while providing assistance to retailers. Enjoy a competitive hourly rate, a comprehensive benefits package, and opportunities for professional development. With a commitment to creating a safe and welcoming environment, this position is perfect for those who thrive in dynamic settings and are passionate about customer service. Be part of a dedicated team that values diversity and inclusion.

Benefits

24/7 GP access for staff and immediate family

Mental health support and counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app with discounts

Qualifications

• SIA License and First Aid Qualification are required for this role.
• Good communication skills and customer service experience are essential.

Responsibilities

• Dealing with customer complaints and assisting members of the public.
• Patrolling to prevent crime and ensuring safety of visitors.
• Monitoring fire alarm systems and conducting safety checks.

Skills

Good communication skills

Customer service

First Aid Qualification

SIA License

CCTV License

Education

First Aid Qualification

SIA License

Job description

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Security Customer Service Officer, Edinburgh

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Client:

Abm

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e044fd454d15

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

JOB TITLE: Security Customer Service Officer

REPORTING TO: Operations Manager

LOCATION: Gyle Shopping Centre, Edinburgh

HOURS: 42 hours per week, 4 on 4 off

ROLE OVERVIEW AND PURPOSE

Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets, easily accessible from Edinburgh city Centre and surrounding areas. It offers free parking and discounts from certain retailers. As part of the ABM security team, you will benefit from a full uniform with annual refresh, access to Perk box employee benefits including discounted e-vouchers for retailers, gyms, holidays, and car rentals. The role includes access to an Employee Assistance Programme providing 24/7 support. This position is for a Security & Customer Service Officer working 42 hours weekly, on a 4 on 4 off shift pattern, with paid breaks, at a competitive hourly rate. The role includes 20 days annual leave plus public holidays.

Online e-learning is available to support our comprehensive Learning & Development programs. Full training and induction are provided, fostering a team-oriented environment. The Security & Customer Service Officers at Gyle Shopping Centre are responsible for ensuring the safety and welfare of visitors, providing assistance to retailers and staff, and maintaining the smooth operation of the Centre.

Although shifts are forecasted, overtime may be required at short notice, which is considered an integral part of the job, with advance notice whenever possible.

Main Duties & Responsibilities:

• Dealing with customer complaints.
• Assisting members of the public.
• Attending to first aid incidents.
• Assisting retailers with shoplifting issues.
• Patrolling customer and staff car parks.
• Handling lost children and property.
• Assisting motorists with incidents.
• Testing fire alarm systems.
• Monitoring fire alarm panels and CCTV systems.
• Reporting defects and spillages, collecting litter.
• Signing in visitors.
• Operating intruder alarm systems and radios.
• Managing contractors and maintaining logs of keys.
• Opening and closing the Centre.
• Carrying out bank escorts and liaising with police.
• Enforcing no smoking policies.
• Implementing emergency procedures.
• Patrolling to prevent crime and unruly behavior.
• Customer service desk duties, including equipment hire and issuing gift cards.
• Checking compliance with fire safety regulations.
• Conducting safety checks and maintenance of facilities.
• Performing control room duties, including reception and inquiries.

Person Specification:

• Availability for shifts including evenings and weekends.
• Promotion of a safe and clean working environment.
• Adherence to health and safety legislation and policies.
• Maintaining professionalism and quality standards.
• Respectful workplace behavior.
• Good communication skills.
• SIA License (required).
• CCTV License (preferred).
• First Aid Qualification.

We offer a range of benefits, including:

• 24/7 GP access for staff and immediate family.
• Mental health support and counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Perks at Work app with discounts, resources, and support services.

For more information about ABM’s benefits, visit our careers page.

About Us

ABM is a leading provider of integrated facility services, committed to creating cleaner, healthier, and more sustainable environments. We serve a diverse range of industries across the UK, including commercial, education, transportation, healthcare, and entertainment sectors. With over 10,000 team members, we are dedicated to diversity, inclusion, and supporting our workforce, including being members of the Armed Forces Covenant Employer Recognition Scheme.