Security Customer Service Ambassador

Bidvest Noonan; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bidvest Noonan is seeking a Security Customer Service Ambassador to be based onsite with our clients. You will deliver high quality guarding and exceptional customer service to clients and service users, acting as a visible security presence and maintaining professional relationships.

You will monitor internal and external areas to ensure client satisfaction, respond to needs promptly, and uphold safety policies while following emergency procedures and first aid readiness.

Qualifications

• SIA licence (Door Supervision/Security Guarding) is required.
• Demonstrated ability to deliver high quality customer service daily.
• Ability to build and maintain professional relationships with customers and clients.
• Polite, professional interaction with customers and recognition of regulars.

Responsibilities

• Patrol as instructed and act as a security presence.
• Detect and report suspicious activities.
• Maintain open communication between Client and Management.
• Be aware of emergency and evacuation procedures.

Skills

SIA licence

Customer service

Conflict management

Communication

Job description

A fantastic opportunity has arisen within Bidvest Noonan for a Security Customer Service Ambassador, working onsite with our clients. You'll be someone who is able demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users. Does that sound like you? If so

In this role, your main driver will be client satisfaction, continually monitoring both internal and external areas to ensure delivery. You'll pride yourself on working with the individuals, dealing with conflict and emergency's when needed, adhering to all policies.

Key accountabilities

• Patrol as instructed and serve as a general security presence and as a visible deterrent
• Detect and report suspicious activities
• To provide an open and consistent communication interface between the Client and Management
• To be fully aware of all emergency and evacuation procedures
• To administer First Aid as per training and legislation
• To be able to complete basic Fire Fighting and Fire prevention procedures

Skills & Experience required

• Do you have a valid SIA licence? (Door Supervision/Security Guarding)
• Are you someone who will thrive of delivering a service every day? You'll respond to customer needs in a professional and timely manner.
• Are you able to build and maintain professional relationships with both our customers and clients? ensuring that they view us as professionals.
• Acknowledge our customers in a polite and professional manner and recognise regular customers by name so that our individual customers feel valued
• Act with honesty, integrity and treat our customers the way you want to be treated

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’