Security Supervisor

Sodexo; York and North Yorkshire; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24/7 virtual GP service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is seeking an experienced Security Operations Leader to manage day-to-day security activities on site in the United Kingdom. You will lead the security team, plan rotas, onboard new officers and deliver training while maintaining high standards of professionalism and client focus.

You will oversee access control, CCTV, patrols, incident response and ongoing safety reporting. The role requires flexibility for shifts, including nights and weekends, and a customer-focused approach.

Qualifications

• SIA licensed (Door Supervisor or Security Guarding)
• Experience supervising a security team in a busy site
• Ability to manage shifts, rotas and cover
• Experience supporting onboarding and development of colleagues
• Strong incident-management and problem-solving skills
• Good knowledge of access control, patrols and security procedures
• Strong communication and interpersonal skills
• Capability to engage with clients and staff at all levels
• Good IT skills and accurate record-keeping
• Calm, decisive under pressure and customer-focused

Responsibilities

• Lead day-to-day activities of Security Operations team.
• Manage shift operations and site coverage.
• Prepare and manage staff rotas and cover.
• Lead onboarding and induction of new officers.
• Deliver training and conduct competency checks.
• Carry out annual performance and development reviews.
• Coach colleagues and maintain high standards.
• Provide direction and make operational decisions as needed.
• Oversee site security, access and CCTV operations.
• Coordinate responses to incidents and emergencies.
• Ensure professional incident reporting and records.
• Maintain health & safety records and risk assessments.
• Support audits and adherence to site policies.

Skills

Leadership

Shift management

Training & coaching

Incident management

Communication

Customer-focused service

Decision making under pressure

Flexibility to work shifts nights/week

Driving licence (possible requirement)

Tools

Access control systems

CCTV systems

Incident reporting software

Job description

At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and the safety of our clients, customers, and employees. If you're a vigilant professional with a passion for security, then secure your career with Sodexo! A role where you're the key to keeping everyone safe. Valued. Recognised. Rewarded. What you'll do:

• Lead and coordinate the day-to-day activities of the Security Operations team.
• Manage shift operations, ensuring effective cover and deployment across the site.
• Prepare and manage staff rotas, arranging additional cover when required.
• Lead the onboarding and induction of new Security Officers.
• Deliver training and complete regular competency checks with the team.
• Conduct annual performance and development reviews (PDRs) for direct reports.
• Coach and support colleagues, maintaining high standards of professionalism and performance.
• Provide clear direction and make confident operational decisions when challenges arise.

Security Operations

• Oversee site security, including access and egress control, CCTV, patrols and visitor management.
• Coordinate responses to security incidents, fire alarms, intruder alerts and other emergencies.
• Ensure incidents are managed professionally, promptly and in accordance with site procedures.
• Manage control room activities, including access control and weighbridge operations.
• Coordinate perimeter, building and car park patrols.
• Ensure visitors and contractors are correctly booked in and inducted.
• Support staff and vehicle searches where required.
• Act as a site key holder.
• Liaise with emergency services and other relevant authorities when required.
• Complete and oversee accurate incident reports and security records.

Compliance & Safety

• Maintain and monitor SIA licence records for the security team.
• Ensure security documentation, Health & Safety records and incident reports are accurate and up to date.
• Issue and review risk assessments for site-specific activities.
• Coordinate required electrical safety checks.
• Ensure Health & Safety concerns, near misses and incidents are reported and appropriately managed.
• Support audits and ensure the team consistently follows site policies and procedures.
• Monitor operational performance and identify opportunities to improve security service delivery.

Client & Customer Service

• Build strong working relationships with the client, colleagues, visitors and contractors.
• Attend client-facing meetings and provide operational updates when required.
• Communicate clearly with management regarding incidents, performance and service delivery.
• Maintain a professional, approachable and customer-focused security service.
• Proactively identify issues and implement practical solutions.

SIA Door Supervisor or Security Guarding licence.

• Previous experience working within the security industry.
• Experience supervising or leading a security team within a busy operational environment.
• Confidence managing shifts, rotas and operational cover.
• Experience supporting the training, onboarding and development of colleagues.
• Strong incident-management and problem-solving skills.
• Good knowledge of access control, patrols and security procedures.
• Strong communication and interpersonal skills.
• The confidence to engage with clients, management, contractors and employees at all levels.
• Good IT skills and the ability to maintain accurate electronic and written records.
• The ability to remain calm and make effective decisions under pressure.
• A proactive, professional and customer-focused approach.
• Flexibility to work shifts, including nights, weekends and bank holidays. A clean driving licence may be required where driving duties form part of the role. Previous experience with weighbridge operations, site patrols or facilities/security operations would be advantageous.

Why Sodexo?:

Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.