Security Control Room Operator

University of Leicester; Leicester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

Enhanced pay on university closureDays

Pension contributions

Professional development opportunities

Job summary

The University of Leicester is seeking a dedicated Control Room Operator to join our Campus Services team within the Division of Estates and Campus Services. This role involves operating CCTV, access control, and radio communications, coordinating responses to incidents, and supporting on-ground teams across the campus.

This full-time, permanent position operates on a 24/7 rotating shift pattern and includes both control room and patrol duties.

Qualifications

• Full manual UK driving licence is required.
• Willingness to obtain an SIA CCTV Operator Licence.
• Experience operating security equipment and handling incidents.
• Ability to assess situations calmly and communicate with a wide range of people.

Responsibilities

• Operate CCTV, access control, and radio communications as part of the control room team.
• Log incidents and coordinate responses with on-site teams.
• Deploy resources and monitor security operations across the campus.
• Maintain security logs and support 24/7 operations and patrols.

Skills

Customer service

Calm under pressure

Communication

Teamwork

Problem solving

Tools

CCTV systems

Access control

Radio communications

Job description

About the role

The University of Leicester is seeking a dedicated Control Room Operator to join our Campus Services team within the Division of Estates and Campus Services. This is a vital position in our award-winning security team, delivering a customer-focused service to ensure a safe and secure environment for students, staff, and visitors. You will operate advanced security systems including CCTV, access control, and radio communications, coordinating responses to incidents and supporting on-the-ground teams across the campus.

This full-time, permanent role operates on a 24/7 rotating shift pattern and involves both control room and patrol duties. You'll play a central part in logging incidents, deploying resources, and maintaining security operations at the heart of a dynamic and inclusive university community. In return, we offer excellent benefits including generous holiday entitlement, enhanced pay on university closure days, pension contributions, and access to professional development opportunities.

About you

We are looking for someone with a positive attitude and a strong commitment to customer service. You must have a full manual UK driving licence and either hold or be willing to obtain an SIA CCTV Operator Licence. Experience in handling security equipment and a professional manner in dealing with enquiries are essential, as is the ability to assess situations calmly and communicate effectively with a wide range of people.

You will be confident working independently and as part of a team, with the flexibility to manage varied tasks across shifts. If you enjoy working in a role where no two days are the same and want to make a real contribution to the safety and wellbeing of a vibrant university community, then we would love to hear from you. Join us at Leicester, where we pride ourselves on being a welcoming, supportive, and forward-thinking institution.

Additional information

For informal enquiries, please contact Carla Ismay-Lea, Security Operations Manager on [e-mail]

The University of Leicester has been changing the world, and changing people's lives, for 100 years. When you join us, you'll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local communitythrough our values of Inspiring, Impactful and Inclusive.

We're committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.