Control Room Operator

Lancashire; Preston; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave entitlement

24/7 online GP access

Job summary

University of Lancashire is seeking a Control Room Operator to monitor CCTV and security systems, respond to incidents, and guide colleagues across campus. You will work in a team with a calm, professional presence, ensuring information is recorded accurately and shared effectively.

The role operates on a rotating pattern of 2 x 12-hour days, 2 x 12-hour nights, followed by 4 rest days, with flexibility to support other shifts and campuses as required.

Qualifications

• GCSE English Language and Maths at Grade C/4 or above, or equivalent experiential learning are essential for this role.
• Experience in security or related environments is welcomed and transferable skills are valued.
• Ability to follow procedures meticulously and contribute to a safe campus environment.

Responsibilities

• Monitor and manage CCTV and security systems.
• Respond to enquiries and incidents and provide clear, helpful guidance.
• Liaise with campus officers to share information and record it accurately.
• Support a rotating shift pattern to cover 2 x 12-hour days and 2 x 12-hour nights.

Skills

Customer focus

Teamwork

Attention to detail

Education

GCSE English Language & Maths (C/4+)

Job description

About the role:

When you work for the University of Lancashire, you'll be part of a thriving community of talent that is united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you'll be playing a vital part in helping us achieve our vision.

As a Control Room Operator, you will play a key role in supporting the safety and wellbeing of our university community. You will monitor and manage CCTV and security systems, respond to enquiries and incidents, and provide clear, helpful guidance to colleagues and campus users.

Working at the heart of campus operations, you will liaise closely with officers across our sites, ensuring information is shared effectively and accurately recorded. This is a role that combines attention to detail with a calm, approachable presence, helping to create an environment where everyone feels safe, supported, and able to succeed.

The role follows a rotating shift pattern of 2 x 12-hour days, 2 x 12-hour nights, followed by 4 rest days, with flexibility to support other shifts and campuses when required.

About you:

We welcome applications from people with experience in security or related environments, as well as those who can demonstrate relevant transferable skills from other roles. You will bring sound judgement, a supportive approach, and the ability to work confidently as part of a team.

You will have experience in a customer focussed environment and the ability to follow procedures meticulously.

A range of GCSEs, including English Language and Maths at Grade C/4 or above, or appropriate equivalent experiential learning are essential for this role.

Use of AI in applications:

We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience.

What we can offer you:

We have a fantastic package of rewards and lifestyle benefits - from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP.

Our people are our most important asset. We'll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you'll be making a positive difference to other people's lives.

About us:

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.