Control Room Operator

Carlisle Support Services; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Flexible hourly pay

Induction and training

Uniform provided

SIA top-up training

Employee Assistance Program

Refer a Friend £100

Long service awards

Excellent hourly pay rate

Job summary

Carlisle is seeking a Security Control Room Operator to monitor CCTV, alarms, and access control across a busy estate in London. You will coordinate with on-site security, log incidents, and escalate issues to the Control Room Supervisor as required.

The role requires a CCTV licence, SIA CCTV or guarding licence (desirable), and the ability to work 12-hour shifts including days, nights and weekends. Training will be provided to maintain high standards.

Qualifications

• CCTV licence holder or verified status.
• Experience supervising a small team is desirable.
• Experience in customer-facing roles in busy environments.
• SIA CCTV licence holders preferred.
• Five years of checkable work and address history.

Responsibilities

• Monitor CCTV and alarms; log incidents and coordinate with on-site teams.
• Respond to alarms promptly and escalate to supervisor as needed.
• Maintain clear communication with estate management and emergency responders.
• Operate in-shift handovers and complete daily activity reports.
• Support emergency procedures and contribute to post-incident reviews.

Skills

CCTV licence holder

Team supervision

Customer-facing

SIA CCTV licence

15+ years background check

Job description

Job Introduction

Our Customer - Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

The Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate

Role Overview

The Security Control Room Operator is responsible for the effective monitoring of CCTV, alarms, and access control systems within the control room, ensuring the safety and security of the site. The role involves incident logging, responding promptly to alarms and calls, and supporting the on-site security teams by coordinating information and escalating issues to the Control Room Supervisor when required. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to develop their career in security. Join our team and help to make a positive impact.

We’re Looking For People Who Are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

Your Core Responsibilities Will Include

Real-Time Monitoring & Surveillance

Operate and monitor all security systems including:CCTVAccess controlIntrusion detection and perimeter alarmsFire alarm panels and building management alertsMaintain constant situational awareness of all estate zones: public areas, event venues, hotels, school, F&B outlets, post room, and loading bay.

Incident Detection & Response

Identify and assess security incidents, suspicious activity, or system anomalies in real time.Initiate immediate response protocols, including dispatching ground teams, notifying emergency services, and escalating to the Control Room Supervisor.Accurately log all incidents and actions taken using the estate’s incident management platform.

Communication & Coordination

Maintain clear, professional radio and phone communication with on-site security officers, estate management, and emergency responders.Support coordination of emergency evacuations, lockdowns, or shelter-in-place procedures as directed.Relay critical information to relevant departments (e.g., hotel security, school safeguarding, event control) in a timely and secure manner.

Technology Operation & First-Line Troubleshooting

Operate advanced systems includingPerform basic troubleshooting of control room equipment and escalating technical faults to the Supervisor or IT support.

Compliance & Data Integrity

Ensure all monitoring and data handling complies with:SIA licensing conditionsGDPR and ISO 27001 standardsEstate-specific safeguarding and privacy protocolsMaintain accurate, timestamped logs of all control room activities and system events.

Shift Handover & Reporting

Conduct thorough shift handovers, briefing incoming operators on ongoing incidents, system issues, and operational priorities.Complete daily activity reports and submit incident summaries to the Control Room Supervisor.

Training & Continuous Improvement

Participate in regular training on emergency procedures, system updates, and estate-specific protocols.Contribute to post-incident reviews and suggest improvements to control room operations and response strategies.

Skills & Experience

• CCTV licence holder.
• Able to work independently and as part of a team in a busy Control Room environment.
• SIA Guarding or Door Supervision licence holder – desirable.
• 5years checkable work and address history.
• Experienced in customer-facing roles and busy working environments.
• CCTV experience covering a range of settings is desirable i.e. corporate, commercial, retail, events, gatehouse, loading bay.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interactwithcolleagues, customersandmembersofthepublicin apositiveandprofessionalmanner.

Key Behaviours and Competencies

• Abilityto remaincalm underpressure.
• Attentionto detail.
• Friendly, approachable, and professional inallinteractions.
• Keentolearn,grow,andcontribute toapositiveteamculture.
• Punctual, dependable, assured, andsmartinappearance.
• Enthusiasticandmotivatedtodoa greatjob.

Thisroleisaboutmorethanjustsecurity.It’saboutmakingadifferencethroughsupportingourcustomersinourlocalcommunities.Providingawarmwelcome,reassuringpresence,andcreatingasafeenvironmentforall.

About Us

We’reproudtoworkwithsomeoftheUK’smosticonicbrands.Ourvenues,includeTottenhamHotspurStadium,JaguarLandRover,Tesco,andBBCStudioWorks.Joinover5,000teammembers deliveringsecurity, events, cleaning, andfacilitiesservicesAcrosstheUK.

We’recommittedtocreatingadiverseandinclusiveworkplacewhereeveryonecanthr

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.