Operations Administrator

University of Derby; East Midlands; On-site; GBP 28,000 - 29,000; Full time

Job summary

The University of Derby is seeking an Operations Administrator for the Security team. The role is on site and focuses on delivering safety across university sites, including CCTV, access control, parking management and incident reporting.

You will be part of a busy team that supports the duty controller and Head of Security, providing essential administrative and operational support. You should bring a customer-focused mindset, strong administrative skills and the ability to work calmly under

Qualifications

• Background in customer service, administration, or security.
• Experience producing clear reports and handling information accurately.
• Ability to stay calm and organised in a busy environment.

Responsibilities

• Provide a high-profile security service maintaining safety of University property and users.
• Support the duty controller to coordinate security staff and resources.
• Manage the security shift rota.
• Oversee car parking management, applications, invoicing and access control via control room tech.
• Review control room procedures and suggest improvements.
• Record incidents with concise reports and liaise with relevant departments.

Skills

Customer service

Administration

Security

Tools

IT systems

Job description

£27,547 to £28,381 per annum (for exceptional performers, there is scope for further progression up to £32,638.15 per annum)

Onsite
This role will be based on site, primarily in the named location.

We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

Our Campus Life and Security department is responsible for essential services that significantly impact the student experience.

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.

Whichever team you become a part of, student experience is our focus!

Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience.

As an Operations Administrator at the University of Derby, you will be a vital member of our security operations team who are responsible for delivering safety and security across University of Derby sites.

The University of Derby is a vibrant and progressive place which strives to excel in everything it does. Our team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience. We are looking for an individual who is a customer focussed team player with an eye for detail.

Working closely with the duty Operations Controller, you'll help manage CCTV, access control, car parking, and incident reporting, while coordinating resources to maintain a safe and welcoming environment.

This varied role combines operational support with key administrative responsibilities, offering the opportunity to make a real difference to the safety of our students, staff, and visitors.

You'll be someone who thrives in a busy and varied role, able to stay calm and organised when priorities change.

With a background in customer service, administration, or security, you'll bring strong communication skills and the confidence to deal with people at all levels.

You will have experience of managing information accurately, producing clear reports, and using IT systems effectively. Just as important is your ability to think on your feet, solve problems quickly, and work well as part of a team.

If you've previously supported operations, coordinated services, or worked in environments where safety and service are key, you'll be well suited to this role. Above all, you will be motivated, adaptable, and committed to providing an excellent experience for our University community.

• Provide a high-profile security service aimed at, maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users.
• Support the duty controller to co-ordinate and control of the activities of the Security staff, ensuring sufficient resource is available.
• To manage the Security shift rota.
• Oversee delivery of car parking management services. To manage new applications, database maintenance, invoicing, cancellations, and access and egress control measures via control room technology. To plan car parking requirements for key events.
• To review control room procedures and make recommendations for improvement.
• Collate and source information and intelligence relating any activity that may affect University life, regardless of location, and to staff as appropriate.
• Review data to ensure targeted high visibility patrols are effective.
• Support the duty controller to ensure that all routine tasks are performed at the appropriate time by directing and deploying resources appropriately and by updating all task and event calendars with timed reminders.
• Manage non-urgent enquiries received into the control room.
• Gather evidence of offences and breaches of student discipline, create incident reports and submit case papers to student conduct services.
• Support the review and assessment of security technology. Liaise with contracted suppliers to ensure maintenance work is completed in a timely manner. Manage the asset register and action reported faults.
• To support Head of Security with raising purchase orders, invoicing, payments.
• To manage security uniform orders and inventory.
• To support the management of dedicated emergency telephone lines within the security control room.
• Support the duty controller in taking a pivotal role in managing all incidents to ensure appropriate resource and escalation process are implemented.
• Support the duty controller to record all incidents by creating a concise, accurate and complete incident report.
• As required, identify, investigate and report all risks, and ensure appropriate steps are taken to remove or mitigate their effects.