Security and Welfare Officer

Royal Agricultural University; Cirencester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is looking for a dedicated Security and Welfare team member to ensure the safety of students and staff. This role involves conducting regular patrols, addressing security issues, and providing exceptional customer service. You will be part of a supportive team, delivering a reassuring presence while maintaining the highest standards of safety and welfare. With opportunities for additional hours and a flexible schedule, this position offers a chance to make a meaningful impact in a vibrant educational environment. Join us to contribute to a safe and welcoming atmosphere for all.

Benefits

30 days annual leave

Good pension scheme

Free parking on-site

Discounted catering facilities

Discounted on-site gym

Free library services

Employee Assistance Programme

Occupational Health and Counselling Services

Cycle to Work Scheme

Staff Development Opportunities

Qualifications

• Good standard of education required, preferably GCSE or equivalent.
• Previous experience in security or customer service is desirable.

Responsibilities

• Conduct regular patrols and address security issues promptly.
• Provide support during out-of-hours, prioritizing welfare incidents.

Skills

Customer service experience

Communication skills

Basic computer literacy

Ability to work independently

Fitness for patrolling

Education

GCSE or equivalent

Tools

MS Office

Job description

Location: Cirencester, GL7 6JS

Salary: Grade 4: £22,680 - £25,742 per annum (Salary review pending)

Hours: Full-time or part-time, 35 hours per week full-time, part-time hours available: Flexibility required for shifts, working nights on a 4 on 4 off rota pattern to include weekends and bank holidays.

The Royal Agricultural University (RAU) has been at the forefront of agricultural education and a key contributor to the land-based sector for more than 175 years. We pride ourselves in combining knowledge and industry connections with an innovative and forward-thinking approach.

The Role

Working as part of the Security and Welfare team within the Estates and IT directorate to ensure the safety and welfare of students, staff and visitors, the team provide a reassuring, supportive and welcoming presence delivering the highest level of customer service and satisfaction, whilst also protecting and caring for the RAU estate and buildings.

There may be opportunities to work additional hours/overtime to cover for colleagues' absences, and to assist during busy periods and events.

Responsibilities

• Conduct regular patrols, promptly addressing security and safety issues
• Provide first point of contact support during out-of-hours, prioritizing welfare incidents
• Monitor and maintain health, safety, and maintenance standards
• Supervise access to residences, ensuring compliance with procedures
• Respond efficiently to fire alarms and coordinate with emergency services
• Deliver exceptional reception service, handling calls, visitor management, and administrative tasks

Qualifications, Skills And Experience

• Good standard of education (GCSE or equivalent)
• Previous security/customer service experience desirable
• Customer-oriented approach with excellent communication and customer care skills
• Basic computer literacy, including MS Office proficiency
• Ability to work independently and as part of a team
• Possess a current valid driving licence or access to transport
• A good level of fitness to be able to patrol the University grounds, buildings and to lift reasonably heavy objects
• SIA Security Industry Authority licence (full training can be provided and the licence can be applied for by the University)

Benefits

• 30 days annual leave entitlement plus bank holidays (pro rata for part-time posts)
• Good pension Scheme
• Free parking on-site
• Discounted catering facilities
• Discounted on-site gym
• Free library services
• Employee Assistance Programme
• Occupational Health and Counselling Services
• Cycle to Work Scheme
• Staff Development Opportunities

To Apply

If you feel you are a suitable candidate and would like to work for the Royal Agricultural University, please click apply to be redirected to their website to complete your application.

Closing Date: 28 April 2025 with Interviews on: 13 May 2025

The RAU is an equal opportunities employer, and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.