Secure Services Receptionist

Southern Health NHS Foundation Trust; Fareham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Ravenswood House in Fareham is seeking a motivated Secure Services Receptionist for an Adult Secure Unit. You will be the first point of contact for service users, staff and visitors, handling telephone enquiries with courtesy and using initiative in a small team.

The role emphasizes customer care and a positive reflection of Trust values. Under supervision of the Reception Manager, you will support the safety and security operations at reception.

Qualifications

• Experience in reception is desirable but training will be provided.

Responsibilities

• First point of contact for service users, staff and visitors to the unit; respond to telephone enquiries appropriately.
• Provide quality customer care and ensure effective functioning of safety and security systems within reception.

Job description

A great opportunity has arisen to appoint a motivated, enthusiastic and hardworking Secure Services Receptionist to our existing team at our Adult Secure Unit. We are looking for someone who enjoys meeting people, has a pleasant telephone manner, is able to work using their own initiative as well as working within a small team with the ability to cope during busy times. Working within a Secure Unit isn't just a job, it's a career a place where your ideas are listened to and your skills and successes are both valued and recognised.

Working at Ravenswood House, in this role you will be the first point of contact for all service users, staff and visitors to the unit and will be responsible for responding to all telephone enquiries appropriately.

Under the supervision of the Reception Manager the successful candidate will be responsible for the provision of a quality customer care service and will provide effective and efficient functioning of the safety and security systems within reception.

You will be expected to portray yourself in a manner which positively reflects the values of Trust and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Previous experience of working within a reception is desirable but not essential, as full training will be provided.

This position is part time for 18.75 hours per week and includes weekend work

Please note that previous applicants need not apply