Secure Barracks IT Engineer – On-Site & Network Support

Hackajob Ltd; Coton; On-site; GBP 77,000 - 94,000; Full time

Job summary

Hackajob Ltd, in partnership with DXC Technology, seeks an LTIS Gamecock Barracks Engineer for a client site in Warwickshire. The role requires SC clearance, strong customer service ethos and hands-on IT infrastructure delivery in a secure environment.

You will work onsite, liaising with multiple stakeholders, ensuring ITIL-aligned incident management and timely resolutions while maintaining MoD-compliant practices.

Qualifications

• SC clearance essential
• Experience dealing with people at all levels within a military environment
• Deep customer domain knowledge
• Excellent interpersonal communication and customer service skills
• Fluent command of English
• Excellent organisational skills and ability to troubleshoot remotely
• At least 3 years in an IT support organisation
• Strong ITIL incident management understanding including SLAs
• Experience researching complex issues
• Self-motivated with focus on customer service
• Understanding of network design/topology
• Hands-on onsite delivery under pressure to meet customer quality
• In-depth project delivery experience with MoD guidelines and standards
• Demonstrable configuration management experience
• Desirable: LAN, WAN, 4G, WiFi Ethernet, ADSL, FTTC, SOGEA; understanding of core networks, circuit mapping, VLANs

Responsibilities

• Provide on-site implementation and support for technical infrastructure for end user training systems within a secure environment
• Advise and assist in solving problems related to hardware, networks and peripherals
• Analyse system needs and troubleshoot problems
• Deploy updates and roll-outs
• Utilise knowledge of customer estate topography, hardware, software and operating systems
• Understand customer goals and identify consequences of various solutions
• Develop project installation and escalation plans
• Communicate technical solutions with simple explanations
• Use on-site visits to identify and report new business opportunities
• Deliver software, hardware and infrastructure projects from changes to new site deliveries
• Work as part of a small team on complex business issues
• Complete a wide variety of internal and customer-facing tasks
• Support complex bespoke client systems including training, audio/visual, networking and telephony
• Project the right image

Job description

Hackajob Ltd, in partnership with DXC Technology, seeks an LTIS Gamecock Barracks Engineer for a client site in Warwickshire. The role requires SC clearance, strong customer service ethos and hands-on IT infrastructure delivery in a secure environment.

You will work onsite, liaising with multiple stakeholders, ensuring ITIL-aligned incident management and timely resolutions while maintaining MoD-compliant practices.