LTIS Gamecock Barracks Engineer

Hackajob Ltd; Coton; On-site; GBP 77,000 - 94,000; Full time

Job summary

Hackajob Ltd, in partnership with DXC Technology, seeks an LTIS Gamecock Barracks Engineer for a client site in Warwickshire. The role requires SC clearance, strong customer service ethos and hands-on IT infrastructure delivery in a secure environment.

You will work onsite, liaising with multiple stakeholders, ensuring ITIL-aligned incident management and timely resolutions while maintaining MoD-compliant practices.

Qualifications

• SC clearance essential
• Experience dealing with people at all levels within a military environment
• Deep customer domain knowledge
• Excellent interpersonal communication and customer service skills
• Fluent command of English
• Excellent organisational skills and ability to troubleshoot remotely
• At least 3 years in an IT support organisation
• Strong ITIL incident management understanding including SLAs
• Experience researching complex issues
• Self-motivated with focus on customer service
• Understanding of network design/topology
• Hands-on onsite delivery under pressure to meet customer quality
• In-depth project delivery experience with MoD guidelines and standards
• Demonstrable configuration management experience
• Desirable: LAN, WAN, 4G, WiFi Ethernet, ADSL, FTTC, SOGEA; understanding of core networks, circuit mapping, VLANs

Responsibilities

• Provide on-site implementation and support for technical infrastructure for end user training systems within a secure environment
• Advise and assist in solving problems related to hardware, networks and peripherals
• Analyse system needs and troubleshoot problems
• Deploy updates and roll-outs
• Utilise knowledge of customer estate topography, hardware, software and operating systems
• Understand customer goals and identify consequences of various solutions
• Develop project installation and escalation plans
• Communicate technical solutions with simple explanations
• Use on-site visits to identify and report new business opportunities
• Deliver software, hardware and infrastructure projects from changes to new site deliveries
• Work as part of a small team on complex business issues
• Complete a wide variety of internal and customer-facing tasks
• Support complex bespoke client systems including training, audio/visual, networking and telephony
• Project the right image

Job description

Salary: £85,000 - 85,000 per year

Requirements:

• We require SC clearance for this secure environment.
• We are looking for someone with a wealth of experience dealing with people at all levels within a military environment.
• We need deep customer domain knowledge and experience.
• We require excellent interpersonal communication skills, a positive and engaging manner, and a high degree of customer service aptitude.
• We need demonstrable experience and fluent command of the English language.
• We require excellent organisational skills and the ability to troubleshoot remotely using a variety of toolsets.
• We are looking for at least 3 years of experience in an IT support organisation.
• We require a strong understanding of ITIL incident management, including upholding SLAs and communicating with customers.
• We need experience researching complex issues.
• We are looking for a self-motivated achiever who gains satisfaction from providing excellent customer service.
• We require a good understanding of network design and topology.
• We need hands-on experience of onsite delivery and working under pressure to deliver on time and to customer quality expectations.
• We require in-depth project delivery experience including compliance to strict MoD guidelines and standards.
• We need demonstrable configuration management experience.
• Desirable: LAN, WAN, 4G and WiFi Ethernet, Secure Ethernet, ADSL, FTTC, SOGEA, and understanding of core networks, circuit mapping, and VLANs.

Responsibilities:

• We provide on-site implementation and support for technical infrastructure for end user training systems within a secure environment.
• We advise and assist in solving problems related to hardware, networks, and peripherals using available technology.
• We analyse system needs and troubleshoot problems.
• We deploy updates and roll-outs.
• We use knowledge of customer estate topography, hardware, software, and operating systems.
• We understand customer goals and identify the consequences of various solutions.
• We develop project installation and escalation plans.
• We communicate technical solutions using basic explanations.
• We continuously use on-site customer visits and contacts to identify and report new business opportunities for business growth.
• We deliver software, hardware, and infrastructure projects ranging from changes to existing configurations through to complete new site deliveries.
• We work as part of a small team making decisions on complex business issues.
• We complete a wide variety of internal and customer-facing tasks.
• We support complex, bespoke client systems including training, audio/visual, networking, and telephony.
• We project the right image.

Technologies:

• Ethernet
• Hardware
• Incident Management
• Support
• ITIL
• LAN
• Network
• GameDev

More:

hackajob is partnering directly with DXC Technology to hire for this role. We have an opportunity for an LTIS Gamecock Barracks Engineer at our client site in Warwickshire. We believe strong connections and community are key to our success, and our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers through false websites or unsolicited emails claiming to be from the company; we do not make offers via social media networks, and we never ask for money or payments or for applicants to purchase IT or other equipment on our behalf.

last updated 38 week of 2026