Planner

ISS Facility Services; Coleshill Heath; On-site; GBP 26,000 - 32,000; Full time

Job summary

ISS Facility Services in the United Kingdom is seeking a proactive Planner to coordinate work requests, allocate tasks to engineers and service teams, and ensure systems are accurate.

This internal-only role focuses on maintaining data integrity, monitoring workloads, and communicating progress to customers and stakeholders.

You will work with engineers, service teams, and customers to meet SLA commitments and drive continuous improvement.

Qualifications

• Experience in planning, scheduling, coordination, or admin roles.
• Excellent organisational and time management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Manage incoming enquiries and service requests in a timely and professional manner.
• Monitor shared mailboxes and ensure requests are actioned appropriately.
• Allocate and schedule work efficiently to engineering and service teams.
• Maintain accurate records and update operational systems to ensure data integrity.
• Plan and coordinate activities with a forward-looking approach to support SLA achievement.
• Monitor workload pipelines and proactively identify potential scheduling issues.
• Communicate effectively with customers, engineers, and internal stakeholders.
• Provide regular updates on job progress and service delivery.
• Escalate issues, risks, or delays promptly through the appropriate channels.
• Build and maintain strong working relationships with clients and internal teams.
• Support continuous improvement of planning and scheduling processes.

Skills

Planning

Scheduling

Coordination

Customer service

Admin

IT systems

Tools

Microsoft Office

CRM systems

Job description

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

We are looking for a highly organised and proactive Planner to join our team. This is an excellent opportunity for someone who enjoys coordinating schedules, managing multiple priorities, and working collaboratively with both customers and operational teams. As a Planner, you will be responsible for managing incoming work requests, monitoring shared mailboxes, coordinating job allocation, and ensuring operational systems are accurately maintained. Working closely with engineers, service teams, and customers, you will ensure that work is planned and scheduled efficiently to meet service commitments and business objectives.

Key Responsibilities

• Manage incoming enquiries and service requests in a timely and professional manner.
• Monitor shared mailboxes and ensure requests are actioned appropriately.
• Allocate and schedule work efficiently to engineering and service teams.
• Maintain accurate records and update operational systems to ensure data integrity.
• Plan and coordinate activities with a forward-looking approach to support SLA achievement.
• Monitor workload pipelines and proactively identify potential scheduling issues.
• Communicate effectively with customers, engineers, and internal stakeholders.
• Provide regular updates on job progress and service delivery.
• Escalate issues, risks, or delays promptly through the appropriate channels.
• Build and maintain strong working relationships with clients and internal teams.
• Support continuous improvement of planning and scheduling processes.

• Previous experience in a planning, scheduling, coordination, helpdesk, or administrative role.
• Excellent organisational and time management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• High attention to detail and accuracy.
• Confident using IT systems, shared mailboxes, and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Customer-focused approach with excellent service delivery skills.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing