Section Lead

Cromwell Group (Holdings) Ltd; Wigston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave scheme

Healthcare cash plan

Company bonus

Cycle to work scheme

Employee development plans

Wellbeing and employee support

Job summary

Cromwell is seeking an experienced Distribution Centre Supervisor to lead a warehouse team in delivering exceptional customer service and maintaining a culture of safety. You will drive process development, standardisation, and performance against service and cost targets.

You will coach and mentor team members, ensure SOP compliance, and collaborate with the DC leadership to plan staffing, budgets, and continuous improvement initiatives. This role is based at our distribution centre in the UK.

Qualifications

• Proven experience in a supervisory role within a Logistics or Warehouse environment.
• Decision making and problem solving at a practical level.
• Moderate computer skills including Excel and Manhattan WMS.

Responsibilities

• Drive a culture of safety by role modelling safe behaviours and reporting risks.
• Lead team to meet service, productivity and quality commitments.
• Coach & mentor teams on performance, safety and quality; ensure SOP compliance and audits.
• Ensure duties are conducted to required standards and completed timely; resolve issues.
• Utilise warehouse process knowledge to resolve day-to-day issues efficiently.
• Coordinate with warehouse management to cover daily tasks and maintain service levels.
• Support DC leadership in budgeting, staffing, overtime, equipment procurement, and maintenance.
• Maintain housekeeping and asset care; report progress against objectives and projects.
• Participate in DC talent reviews and provide input to budget.
• Drive continuous improvement initiatives and involve all team members.
• Deliver on KPIs such as near-miss reporting, quality, and cost per line.

Skills

Leadership

Coaching & mentoring

Performance management

Staffing & planning

Communication skills

Problem solving

Safety leadership

Tools

Manhattan WMS

Excel

Job description

This position is responsible for leading team members working across the distribution centre, the supervisor needs to champion team members to provide an exceptional customer experience, be involved in process development and standardisation, drive all customer, process and financial metrics. The objective is to drive engagement and develop, create and maintain a culture of safety.

Role Responsibilities

The role will be responsible for;

• Drive a culture of safety by ensuring that team members are aware of and understand their responsibility for themselves and others, by role modelling safe behaviours and identifying and reporting risks and opportunities for improvement in safe working practices.
• Lead team members to ensure performance meets or exceeds commitment of our service promise to customers, and expectations of productivity and quality.
• Coach & mentor team members on team/individual performance, safety and quality. Ensure team member compliance to SOP/Standard work and actively participate in standard work team member audits.
• Ensure all duties within your direct area of responsibility are conducted to the required standards and completed in a timely manner, resolving common issues through knowledge of departmental procedures.
• Utilise knowledge of warehouse processes to resolve day-to-day issues in an effective and efficient manner
• To liaise with other members of the warehouse management team to ensure all daily operational tasks are covered and are completed in line with expected service levels
• Support DC leadership in goal setting, day to day and short-term operational requirements, people leadership and resource planning. To maintain team awareness through regular team briefings.
• Maintain team compliance to all quality, legal and ethical
• To ensure the highest standard of warehouse housekeeping and maintenance of company assets is achieved.
• Report on progress against pre-agreed objectives and any project work to support improvements in performance
• Participate in DC talent review
• Provide input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair

Process/Innovations

• Participate in projects and continuous improvement initiatives.
• Drive a continuous improvement culture that involves all team members and encourages teamwork, drives change that improves safety, process, engagement and DC financial goals.

Key Performance Measures

• A strong focus on a “don’t walk by” culture by driving near miss reporting with the aim of continuously reducing lost time accidents and RIDDOR free environment.
• Your team will deliver on the Quality metrics for your department and will demonstrate a customer obsessed mentality.
• Cost Per Line

Key Relationships

• Direct Reports (Warehouse Operatives)
• DC Operations Manager
• Senior Operations Manager
• Logistics Director

Role Requirements

Experience and Knowledge:

• Proven experience in a supervisory role within a Logistics or Warehouse environment.
• Decision Making, problem solving (basic to intermediate), moderate level computer skills (excel/Manhattan), communication skills.

Essential Qualifications & Skills:

• A curious mindset, that drives for results and actions in a customer obsessed environment.
• Leadership, coaching, directing work, performance management, staffing, coaching, planning, delegating.
• Ability to demonstrate strong leadership motivation and managerial skills.
• Ability to communicate effectively to stakeholders at all levels.
• Ability to deliver high personal performance standards consistently with a positive approach to tasks and people. Manages time effectively and adapts quickly to changing priorities.
• Possess a personal drive to succeed, and to be able to work independently and take ownership of tasks and workload.

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please [e-mail]