warehouse operative

Cromwell Group (Holdings) Ltd; Wigston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive annual leave

Healthcare cash plan

Annual bonus

Cycle to work

Employee development plans

Wellbeing support

Sick pay

Maternity & Paternity pay

Discount platform

Discount Cromwell products

Job summary

Cromwell Group (Holdings) Ltd in the UK is seeking an ICQA team member to support inventory control, quality assurance, and customer queries, coordinating with inbound and outbound teams to meet service commitments.

You will help minimise stock losses and uphold productivity and quality standards while adapting to changing priorities and contributing to a supportive team culture.

Qualifications

• Self-motivated with initiative to problem solve.
• Deliver excellent customer service.
• Communicate effectively to all stakeholders at all levels.
• Maintain high personal performance standards consistently.
• Work well under pressure and adapt to changing priorities.
• Experience with Microsoft Office and warehouse management systems; good email etiquette.

Responsibilities

• General inventory control and quality assurance duties including stock investigations and handling customer queries, coordinating inbound and outbound teams to meet service promises and productivity.
• Minimise stock losses ensuring investigations are effectively carried out.

Tools

Microsoft Office

Warehouse management systems

Job description

At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with.

We currently have a fantastic opportunity for a ICQA team member to join our team.

Key Responsibilities

• General inventory control and quality assurance duties which includes stock investigations, customer queries, working with both inbound and outbound teams to ensure a team performance meets or exceeds commitment to our service promise to customers, and expectations of productivity and quality.
• Minimise stock loses ensuring all investigations are effectively carried out.

Experience and Skills Required

• You will be self-motivated and have a dedicated approach using you own initiative to problem solve.
• You will be able to deliver excellent customer service
• Ability to communicate effectively to all stake holders at all levels
• Ability to perform to high personal performance standards consistently and with a positive approach to tasks and people.
• Work well under pressure and able to adapt quickly to changing priorities.
• Experience with Microsoft and warehouse management systems preferable and good email etiquette.

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.