warehouse operative

Cromwell Group (Holdings) Ltd; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave with purchase scheme

Healthcare cash plan

Company bonus

Cycle to work scheme

Employee development plans

Wellbeing support

Job summary

Cromwell Group (Holdings) Ltd in the United Kingdom seeks an ICQA team member to join our operations in Leicester. You will perform general inventory control and quality assurance duties, investigate stock discrepancies, respond to customer queries, and work with both inbound and outbound teams to ensure we meet our service commitments and quality standards.

The role requires initiative, strong customer service skills, and the ability to communicate with stakeholders at all levels while

Qualifications

• Self-motivated and dedicated, using initiative to solve problems.
• Deliver excellent customer service consistently.
• Able to communicate effectively with stakeholders at all levels.
• Maintain high personal performance standards and a positive approach to tasks and people.
• Work well under pressure and adapt quickly to changing priorities.
• Experience with Microsoft Office and warehouse management systems preferable, with good email etiquette.

Responsibilities

• General inventory control and quality assurance duties, including stock investigations, handling customer queries, and coordinating with inbound/outbound teams to meet service and quality commitments.
• Minimise stock losses by ensuring investigations are carried out effectively.

Skills

Self-motivation

Customer service

Effective communication

High performance

Work under pressure

Microsoft Office

Warehouse management systems

Tools

Warehouse management systems

Microsoft Office

Job description

At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with.

We currently have a fantastic opportunity for a ICQA team member to join our team.

Key Responsibilities

• General inventory control and quality assurance duties which includes stock investigations, customer queries, working with both inbound and outbound teams to ensure a team performance meets or exceeds commitment to our service promise to customers, and expectations of productivity and quality.
• Minimise stock loses ensuring all investigations are effectively carried out.

Experience and Skills Required

• You will be self-motivated and have a dedicated approach using you own initiative to problem solve.
• You will be able to deliver excellent customer service
• Ability to communicate effectively to all stake holders at all levels
• Ability to perform to high personal performance standards consistently and with a positive approach to tasks and people.
• Work well under pressure and able to adapt quickly to changing priorities.
• Experience with Microsoft and warehouse management systems preferable and good email etiquette.

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.