Lead Envoy

Cromwell Group (Holdings) Ltd; Slough; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual leave & purchase scheme

Healthcare cash plan

Company bonus

Cycle to work

Employee development plans

Wellbeing support

Sick pay

Maternity & Paternity pay

Discount platform

Job summary

At Cromwell Group (Holdings) Ltd, we are seeking a Delivery Operative to support the Operations Manager in ensuring reliable, on-time deliveries within the designated area. You will assist with daily operations, driver duties, and customer interactions, helping maintain high service levels and safety standards.

The role requires a valid driving licence, good computer literacy, and a proactive approach to learning new systems.

Qualifications

• Delivery and customer service experience.
• Confident in ability to learn new systems.
• Driving license is essential.
• Reasonable level of computer literacy.

Responsibilities

• Ensure all colleagues are appropriately supported and aware of their responsibilities on a day-to-day basis.
• Ensure the effective and safe on time in full delivery of goods using route optimization software (Maxoptra).
• Oversee or communicate to OM to ensure returns are completed as necessary; parcel force collections actioned and any goods in deliveries/directs communicated to OM.
• Maintaining all areas of the branch clean and well maintained.
• Maintain a safe working environment; complete daily van checks and fire point tests.
• Identify and report accidents and near misses to the OM.
• Work with IMS Coordinators, Sales and Customer Service to reduce stockouts and relay customer needs.
• Provide support to Hub branches as required.
• Support the Operations Manager with reasonable management requests.
• Support Customer Envoys with guidance and expertise.

Skills

Delivery experience

Customer service

Driving licence

Computer literacy

Tools

Maxoptra

Job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Responsible for supporting the Operations Manager (OM) in the Service Quality delivery for customers within the defined territory. Support HM to deliver key performance metrics through clear objectives.

To partner with all relevant stakeholders to drive exceptional delivery service. Optimise deployment of branch fleet to improve efficiencies whilst operating in line with strategic goals.

What will you do on a normal day?

• Ensure all colleagues are appropriately supported and aware of their responsibilities on a day-to-day basis.
• Ensure the effective and safe on time in full delivery of goods using route optimization software (Maxoptra)
• To oversee or communicate to OM to ensure returns are completed as necessary. Parcel force collections actioned and any goods in deliveries/directs are communicated to OM.
• Keeping all areas of the branch clean and well maintained
• Responsible for the day-to-day maintenance of a safe working environment. Keeping our people safe supporting the OM in ensuring completion of daily van checks through asset go and the manual completion of fire point tests.
• Identifying and reporting accidents and near misses to the OM
• Work with IMS Co-ordinators, Sales and Customer Service teams to reduce IMS stockouts communicating any customer needs or feedback to the relevant stakeholders
• Provide support to Hub branches as required.
• Support the Operations Manager with any reasonable management request.
• Support Customer Envoys with the guidance and expertise.

Additional Responsibilities

• Deliver parcels and handle returns within a specific geographical area.
• Load, unload, prepare and operate a delivery vehicle.
• Identify and visit new customers whilst increasing existing customer spend
• Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.
• Work closely with the Sales team to identify and progress opportunities.

What are we looking for?

• A passion for delivering the best customer service
• Confident in ability to learn new systems with a reasonable level of computer literacy
• Driving license is essential
• Delivery and customer service experience

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.