On-Site Contract Support (7210)

Cromwell Group (Holdings) Ltd; Four Ashes; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading industrial supplies company is seeking an On-Site Contract Support person in Four Ashes, UK. The role involves sourcing spare parts, developing relationships with stakeholders, and ensuring customer operations run smoothly. Candidates should have customer service and buying experience, along with GCSE level education. Strong computer skills and commercial acumen are essential. The company promotes equality and inclusion while offering opportunities for growth within a supportive environment.

Qualifications

• Previous customer service experience in a customer-facing role.
• Demonstrable experience in buying/sourcing role.
• Experience within an industrial consumable/industrial supplies environment.

Responsibilities

• Source ad-hoc items and provide quotations.
• Develop strong relationships with the customer’s buying team.
• Identify new business opportunities and drive cost-saving initiatives.
• Liaise with suppliers to obtain quotes and ensure product specifications.
• Manage stock in line with customer projects.
• Progress orders to maintain delivery accuracy.
• Address invoice queries promptly.
• Build cross-functional relationships.
• Generate new code requests and liaise with teams.
• Resolve customer queries effectively.

Skills

Customer service experience

Buying/sourcing experience

Strong commercial acumen

Excellent computer application skills

Education

GCSE level education

Tools

Microsoft Office

Job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

We are looking for an On-Site Contract Support person to work on one of customer sites in Wolverhampton.

What will you do on a normal day?

You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables, they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.

Role Responsibilities

• Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
• Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system.
• Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
• Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
• Ensure we manage stock in line with customer projects and ensure we meet specific requirements.
• Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
• To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.
• Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
• Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.

Role Requirements

Experience and Knowledge:

• Previous customer service experience in a customer facing role
• Demonstrable experience in buying/sourcing role
• Experience within an industrial consumable / industrial supplies environment

Essential Qualifications & Skills:

• Educated to GCSE level
• Experience in supply chain management would be an advantage
• Self-motivated individual with a desire to succeed
• Strong commercial acumen
• Excellent computer application skills including Microsoft Office

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please [e-mail]